VSO Software Forum

Hi, File has been received. The issue is confirmed to be a audio channel layout issue. The audio channel layout is the mapping of the audio channels - to make it simple it describe the order of the encoded channels: LEFT, RIGHT, CENTER, LOW FREQUENCY, REAR LEFT, REAR RIGHT - it is the standard layou...

For tracking purpose, a bug was also added for the "Submit a bug" button doing nothing issue:

https://bugs.vso-software.fr/view.php?id=14344

hello, First of all thank you for this report. On the bug itself as stated by cougar the source file is needed to investigate. The upload site is a good way to send us this file. and also the FFmpeg log file mentioned in the screenshot will help. Yet from what I can see the issue is a probable audio...

After 1 year of development, we are proud to announce the release of VSO UHD Converter , which inaugurates a new series of conversion software that we want to offer to our users. Quick link to the software page This is the first of our new line of general purpose video converter. It convert virtuall...

Sorry it a very long post. To sum it up, we are late but we are working. Last major version of ConvertXtoDVD has been released in November 2019 (7.0.0.69), and since then we have made only a few technical releases . This latest 7.0.0.76 is also a technical release without features added but with sev...

It's been a long time since we made the promise to release a MacOS version of VSO Downloader. Without further delay, it's available now: Download VSO Downloader 6 for MacOS DMG based installer PKG based installer A few important note: * It's our 1st MacOS development, and it's rather different OS th...

Dear VSO SOFTWARE Users, Today, we have decided to publicly release our long awaited VSO DOWNLOADER 6. This is a complete rewrite of the software from the scratch, and our very small team of 2 developer (Julien and me) are working on it since 18 month. We are not fully happy with the result, so we r...

Dear VSO SOFTWARE Users, Today, we have decided to publicly release our long awaited VSO DOWNLOADER 6. This is a complete rewrite of the software from the scratch, and our very small team of 2 developer (Julien and me) are working on it since 18 month. We are not fully happy with the result, so we r...

Dear users of VSO products and tools, We are pleased to announce that today we have reached the Alpha development stage for our VSO Downloader 6 software. What's new? *100% redesigned graphical interface for easier use 2 graphic themes: Light and Dark Playlists support :!: Live support :!: Support f...

Hello, I come back with good news: The bug has been identified and solved. We are currently running some regression test on the software, and once it's done we will release a new version. Expect it in the very next few days.

Hello, a quick note from the dev. team. Yes, there is an identified bug occuring in remux mode that cause the memory to be consumed especially with big video. We are currently trying to narrow the bug to find out if it can be solved in the 32 bits version with reasonable efforts and time spent. I'll...

I am sincerely sorry. Maggie will contact you privately to solve the issue of the unnecessary purchase . We have in the needle a new release of ConvertX to be released in the next few days for which we have solved some weird memory issues and some problems with SSA subtitles. I'll be released in Bet...

Hello, sorry for the late technical answer, but this deserve a bit of explanation. It's long but at the end there is a TL-DR; version First of all, hardware decoding and encoding are completely independant in the source code, and they don't operate in the same way. For the hardware decoding, it's do...

If the SRT (or in fact any text-based subtitle files) is specifically converted to UTF-8 format (unicode), then it'll work as UTF-8 is the default code page. But if the subtitle file isn't unicode, then it may be incorrectly rendered, in that case, it must be set specifically in the subtitle setting...

First of all, there is a limit for the number of video : 99 It comes from the DVD specification that support only 99 distinct video title. Blu-Ray specs don't have this hard limitation, however many Blu-ray players have only 2 digits to display the title number, and from our tests a long time ago we...

NOTE: This information is obsolete but kept for reference. Download VSO Downloader 5.0.1.61 or above to have it solved. TL-DR; If Autodection don't work with latest Downloader, it'll work with Downloader version is 5.0.1.56 as of today. Download it from here Now, the long and boring explanations. We...

Hello Samuel, The issue is related to SSL support in firefox. We have a potential fix however I'd like to work with you to verify if this fix is OK. I'll contact you on your email, and if it's working we will release a next build. It the meantime it's been added to the bug list: http://bugs.vso-soft...

hello, we've been unable to find your email in the user DB, so you are probably registered to another email address. I encourage you to submit a support request so we can analyse your situation. http://www.vso-software.fr/support.php don't forget to give us your registration email or your unlock key...

Hello, after some check the problem comes from the use of the root of a drive (i.e C:\ or I:\) as a working folder. It's not coherently handled in ConvertX. For instance it's allowed to set a drive's root as working folder in the settings, but it's rejected after in the write access checks. So I've ...

No thumbnalis on the final output of DVD.and taking two hours in rendering menu. The "2 hours rendering menu" and empty thumbnail issue are related to the same problem: ConvertX fail to seek in the source in the appropriate time. It is very hard to seek accurately in a source file, especi...