VSO Software Forum

I found that the 32 but version is still there after 64 installed. Just have to find the icon.
I have had no issues uninstalling 64 and 32 , and then reinstalling 32. Suggest try this. And be prepared to paste in the Convertxtodvd key and click on all the OK type buttons

Thank you. I have run test successfully.
When you saved updated settings, did you get the busy screen / hourglass not closing?

Sorry just a question on hardware support for my nvidea 3080, see attached do I need to run the tests to get hardware support? On 32bit version I cannot recall needing to do test to enable this.

Also when save setting the busy screen does not close

Thank you for the information, through this process my knowledge of how Windows operates has improved.

I turned off the Windows Security setting Exclusions and installed the beta 131, it created the security exception and success.

Thank you

Thanks, I added those 2 folders and checked security ok. And turned off the Windows Security setting Exclusions.
But unfortunately, still crashed. So reverted back to the Windows Security setting ON for Exclusions

I will leave it there for now and thank you for following up, much appreciated.

Thank you. Items 3 and 4 seems to be missing. See image
Also I located the log files, I am not sure how to send them to you if you want them

Issue resolved for me by adding this to Windows Security settings. I think this is a bug in the app or windows security as I've never had to do this before

Thank you. Yes just tried that. It still installs, but when run gives this error message, and then closes. Very strange

Still getting this strange error message when try to install or upgrade on a different PC. Followed the problem solving steps from the error message, but no joy yet. This is the only app playing up on this PC which is WIN10 64, i9, RTX3080, SSD C drive, 32GB RAM.

yes is faster conversion and burned and played successfully

Installed OK, just testing with a compilation of 3 large videos. More soon

Yes will be valid. I am also GOLD. After I updated I had to enter licence key and it all authorised OK.
Beta Version 129 has some bugs, see other posts. Hopefully next beta be available soon

Thank you for the screen shots, much appreciated.
My W10 Home 64 security settings are same as your screen shots. And also checked Jacques remarks about settings, and the error message remarks on settings. Unfortunately, Security settings are correct. And I still get error message.

Unless you have ...

Thank you. How do I navigate to those setting please?. I tried but could not locate them.

Thank you.
Yes is only app playing up

thanks
installed 128 and 129 from local drive. Did both auto update from v83, and also downloaded the file. This happens on my W10 Home 64 pc. And crash. I will wait for next version as I don't think it is my PC. Pic of crash attached

installed on my w11 pc ok, but with bugs had to manually change ...

Hi Jacques hope you are keeping well. Thank you and I updated to beta V129. When I try to change temp folder, the app crashes and closes.
I have admin rights on win11, and changed the folder access to write, but it does not keep this setting (reverts to read only). And when try to change temp folder ...

Thank you, is with VSO support now who have asked for extra info. Were you able to access these options of selecting temp folder and beta? when I try the app just hangs. And also " I was not sure you had access to the Beta Forum" no I don't have this access

click on down carrot and no video options appear, the boxes stay blank.
yes admin and from the exe file downloaded

on the weekend all the whole forums web pages were down (bad gateway), unable to connect on any computer. I have not tried to install since then, not sure if related

on a different pc win10 64. could not fix this error. tried uninstalling, deleting folders, clean install. all failed. Details of this also sent to vso via "messages"