VSO Software Forum

Hello,

There should be no problems normally with downloading from youtube, what's the issue exactly?
What error do you have?

Hello,

Please send your subtitle file at support@vsosoftware.fr

Hello,

Thank you for reporting this.
We had two similar reports yesterday - output files without video stream when hardware optimizations are switched on for conversion, Nvidia GeForce in each case.
We will check this problem...

It actually depends on several factors, some H265 files can be converted, for example files with the colometry yuv420 8 bit or yuv 422 8 bit.
But other h265 files in yuv (10 bit, 12 bit, yuv444) and h265 files in rgb can't be converted...

Hello, Files are downloaded with their original format and codecs, as they are stored on the website. Subtitles are available if the video contains them, resolutions are available if the website proposes several resolutions of the video. After downloading, our conversion engine allows to change the ...

Hello. It is a known issue, it's quite technical to explain, in gross - the videos which have green bars after conversion didn't have the divisible by 4 number of pixels. So the program has to add more pixels to obtain a divisible number, and these new pixels are green (particularity of colometry). ...

TK471, please send your screenshot and also your computer ID to support@vsosoftware.fr

You can find computer ID if you click on the icon of person at top left:

Hello,

There was effectively a problem with our server yesterday. Today all works, normally.

Please try to install and activate again: https://download.vso-software.fr/archiv ... .0.107.exe

Hello, Go in "default settings" - "sound events". You can uncheck "play sound events" not to have any sounds in the program. Or you can remove just this one, in "writable disk required" section click on the button with the musical notes and the red cross on it.

Agree with you, not the best choice of the disc brand.
We also recommend here Taiyo Yuden and Verbatim.

Hello, You have laser power calibration fail each time you start the burning: 10:09:57.216 Warning Laser Power Calibration Failed: 00 00 00 [READY] Burner analyzes the disc before using it to calibrate its power and in your case it fails, so burning is cancelled. Reasons can be different, most often...

Yes, it can be renewed each year if need, it's a subscription business model.

Yep, absolutely true, we have only one type of license now: one year of updates + last version of this year lifetime.
When the year is over, you can stay with your current version of the program or make a renewal for one more year of updates.

Hello,

Need to see your log file and probably the source mp4 file to identify the reason. You can contact support for it at support@vsosoftware.fr

Also, do you have conversion fail during conversion or at the very beginning, before it starts? It's not the same thing.

Hello,

You have always "loading menu" written at the bottom when ConvertXtoDVD opens.
What happens if you click on "file" - "add video file" ?

Sorry to disappoint you but it's still the same programmer for more than 20 years, the same that created our programs. It wasn't always easy for vso, between covid, software cracks, and just the drop in disc usage... Right now we're taking over and creating new software. Of course no one is forced t...

Hello everyone, Jacques fixes small bugs, even if he said he wasn't going to do it :D He won't just work on big projects like h265 in ConvertX. The bug with renaming files and projects was fixed today. But we can't reproduce the bug with opening old projects, it works here. Does anyone have the same...

Apparently preview in editor doesn't work at all, not only when cutting. We will fix it.
I don't have problems however with closing the program...

VSO Media Player doesn't show menus, it's normal.
In VLC normally it works. It can bug, but you should see at least something in the beginning.
Have you checked if "auto-start playback" option for menu isn't selected?

Yes, I see, same problem here with your file. But with my files everything is ok.
I've made a report for Jacques, he will check the issue. I'll let you know when I have his answer.