VSO Software Forum

Thank you for the update. If it would be helpful, I could try to produce a segment of a movie small enough to upload to your website or send via email, so you would have a sample to evaluate. Would that be feasible/helpful?

What's next? Is this issue still being worked, or has it been dismissed? I would still like to be able to purchase a license for this product, but...

Hi Cedric, I just checked, and the subtitles appear and disappear abruptly, so I believe the answer to your question is no. Thank you for your continued help. I'm very hopeful that Blu-Ray Converter Ultimate will serve as my complete replacement of DVDFab, which in my experience, has proven to be hi...

Hello Cedric, I performed your instructions with good success. The subtitles when embedded in the video stream appear to play properly. Do you expect that this information will help to resolve the problem when they are not embedded? I have attached the log file produced from this conversion with the...

Hello Claire, I used the new beta version to process two different blu-ray .iso files, one for the movie Troy, and one for the movie August Rush. The results are the same as before, both .mkv files play on my WDTV Live with flickering subtitles that are unreadable. As I mentioned before, both of the...

Thank you, Claire. That is encouraging news!

Shall I check the forum or the download website periodically to best know when the update is available to try?

Hello, I apologize for my error. I have processed the working (DVDFab) movie file with MediaInfo, and have attached the resulting text. I noticed that the file (excerpt below) shows a discrepancy that might be misleading. The 'Complete name' attribute correctly identifies the movie file as AugustRus...

Dear VSO Support, Here is some additional information that I hope may be helpful in diagnosing my subtitle problem. I have used mkvtoolnix to extract .idx and .sub files from the .mkv files produced by DVDFab/mkvmerge (the working .mkv file), and by VSO Blu-Ray Converter Ultimate (the problematic .m...

I have finished preparing MediaInfo for two .mkv files produced from the same Blu-Ray .iso image file. One was produced using DVDFab & mkvmerge, the other was produced using my evaluation copy of VSO Blu-Ray Converter Ultimate. The file produced via the VSO application exhibits the same flickeri...

Claire, Thank you for your reply. I cannot fully recall the details of filling out the original technical support request, but I believe some of the keywords that I probably included in the description are: subtitle & flashing or flickering. I'm glad to hear the information I provided looks help...

Additional information: When I use the VLC application on my Mac to play the .MKV file produced by the VSO converter, the subtitles seem to work properly. So there appears to be an incompatibility between the .MKV file and my player, a WDTV Live. However, for all .MKV files I have previously produce...

I recently attempted to use an evaluation copy of Blu-ray Converter Ultimate 2.1.1.34 on a Windows 7 x64 system, hoping to overcome reliability issues I have been experiencing with a similar product from a different vendor. My first use of the product was to convert a .ISO image file of the movie Tr...