very slow

[xspankyxduckx]

Im dragging 2 video files into it and its going really slow. its at the pre-loading menu thing and it sits there for a few hours then it starts with the videos and does them for atleast 6 hours then when trying to edit menu wont go any farther just sits and tries to load. Any idea whats going on?
one video is 4.88gb at 5:59
and the other is 2.27gb at 2:46
both are mkv it was working fine and I havnt used it in awhile now its doing this I have no clue why its taking so long.

[JJ]

Post conversion log that shows those files, then we might find a cause.

[xspankyxduckx]

Well right now its sitting at loading files 1 of 2 it hasn't even loaded them into it, Ive tried other files smaller and shorter and they were doing the same thing

[JJ]

Still need that log.

[xspankyxduckx]

how do i get the log if it wont even load any videos?

[JJ]

Crash log should have that info.

[frankensteinsmonster]

Having same problem here's log:


:crash_log='C:\ProgramData\VSO\ConvertXtoHD\3\Log\ConvertXtoHD 3_crashlog.20190802.214135.487.log'
:library=false
:app_name=ConvertXToHD.exe
:app_version=3.0.0.64
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

21:42:22.316 Info Loading: "E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4 - File" 1/1
21:42:22.134 Info Sources filtered, found 1 protocols
21:42:21.926 Info Added protocol E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4, candidate 1/1
21:42:21.715 Info Found 1 candidates
21:42:21.322 Info Filtering sources
21:42:21.322 Group Loading file(s)
21:41:58.167 Info Personnal resources size (C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\): 0MB, 0 file(s)
21:41:58.164 Info Monotonizer size (C:\ProgramData\vso\vsomsl): 0MB, 0 file(s)
21:41:58.161 Info Thumb cache size (C:\ProgramData\VSO\vsothumbs): 0MB, 1 file(s)
21:41:58.157 Info Logs and templates size (C:\ProgramData\VSO\ConvertXtoHD\3\): 71MB, 666 file(s)
21:41:58.132 Group Folder data
21:41:58.099 Info Menu templates loaded: 20
21:41:54.662 Info Command line: 0 parameter(s)
Param #00: "C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe"
21:41:54.661 Info Total Physical Memory : 16286 Mb.

Available Physical Memory : 12678 Mb.
Memory Load : 22%
Total Virtual Memory : 4095 Mb.
Available Virtual Memory : 3686 Mb.
Available extended Virtual Memory : 0 Mb.
Total Memory : 19230 Mb.
Available Memory : 15068 Mb.
21:41:54.660 Info Processor Intel(R) Core(TM) i7-3940XM CPU @ 3.00GHz with 16/8 core(s) CPU
Supported instruction set: MMX,sse,sse2,sse3,ssse3,sse41,sse42,avx,aes
21:41:54.623 Info User OS: Windows 10 Enterprise, Microsoft Windows 10 Professional (Build 18362)
file name : C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe
file version : 3.0.0.64
User language : English (United States)
System language : English (United States)
21:41:35.564 Info Loading templates from: "C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\Templates\"
21:41:35.563 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoHD\3\Templates\"
21:41:35.558 ------------ ***************************ConvertXToHD.exe:1136 Log session start 2019-08-02 at 21:41:32.862***************************
21:41:35.551 Info 1 writer(s) found.
21:41:35.490 Group Burn engine events

[Maggie]

Well right now its sitting at loading files 1 of 2 it hasn't even loaded them into it, Ive tried other files smaller and shorter and they were doing the same thing

Having same problem here's log:


:crash_log='C:\ProgramData\VSO\ConvertXtoHD\3\Log\ConvertXtoHD 3_crashlog.20190802.214135.487.log'
:library=false
:app_name=ConvertXToHD.exe
:app_version=3.0.0.64
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

21:42:22.316 Info Loading: "E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4 - File" 1/1
21:42:22.134 Info Sources filtered, found 1 protocols
21:42:21.926 Info Added protocol E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4, candidate 1/1
21:42:21.715 Info Found 1 candidates
21:42:21.322 Info Filtering sources
21:42:21.322 Group Loading file(s)
21:41:58.167 Info Personnal resources size (C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\): 0MB, 0 file(s)
21:41:58.164 Info Monotonizer size (C:\ProgramData\vso\vsomsl): 0MB, 0 file(s)
21:41:58.161 Info Thumb cache size (C:\ProgramData\VSO\vsothumbs): 0MB, 1 file(s)
21:41:58.157 Info Logs and templates size (C:\ProgramData\VSO\ConvertXtoHD\3\): 71MB, 666 file(s)
21:41:58.132 Group Folder data
21:41:58.099 Info Menu templates loaded: 20
21:41:54.662 Info Command line: 0 parameter(s)
Param #00: "C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe"
21:41:54.661 Info Total Physical Memory : 16286 Mb.

Available Physical Memory : 12678 Mb.
Memory Load : 22%
Total Virtual Memory : 4095 Mb.
Available Virtual Memory : 3686 Mb.
Available extended Virtual Memory : 0 Mb.
Total Memory : 19230 Mb.
Available Memory : 15068 Mb.
21:41:54.660 Info Processor Intel(R) Core(TM) i7-3940XM CPU @ 3.00GHz with 16/8 core(s) CPU
Supported instruction set: MMX,sse,sse2,sse3,ssse3,sse41,sse42,avx,aes
21:41:54.623 Info User OS: Windows 10 Enterprise, Microsoft Windows 10 Professional (Build 18362)
file name : C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe
file version : 3.0.0.64
User language : English (United States)
System language : English (United States)
21:41:35.564 Info Loading templates from: "C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\Templates\"
21:41:35.563 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoHD\3\Templates\"
21:41:35.558 ------------ ***************************ConvertXToHD.exe:1136 Log session start 2019-08-02 at 21:41:32.862***************************
21:41:35.551 Info 1 writer(s) found.
21:41:35.490 Group Burn engine events

Please guys, could you try a clean/fresh install of our last beta version:
http://download.vso-software.fr/archive ... 0.0.68.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!