Canceled by user error

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Alucard
Posts: 1
Joined: Sun Feb 24, 2019 8:32 pm

Canceled by user error

Post by Alucard »

I am using windows 7 ultimate with convertxtohd version 3.0.0.64 and it gives me the Canceled by user error only when I use my GeForce gtx 250 video options. If I turn off the video card and convert it with my cpu work fine just takes really long. Tried update the video card but didn’t help. Any suggestions?
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Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: Canceled by user error

Post by Maggie »

Hi,

Sorry for the delay, we've been a bit busy lately.
Could you please send us your log error using our support tool:
http://download.vso-software.fr/vsorep.exe

Cheers!
Maggie,
VSO Support
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