Serious BUG Need some advice please

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

Moderators: Maggie, ckhouston, JJ, Phil, alexia, Forum admin

Post Reply
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Serious BUG Need some advice please

Post by reddwarf4ever »

I have spent hours trying to establish the reason why, sometimes the custom background audio plays ok during simulation and other times the audio bar appears for 2%3 seconds then disappears, with no background audio played.

I have deduced the actions that cause this problem are, changing the visibility of settings and or chapter buttons, moving the play button to a different screen position or changing the play button font etc.

Any of the above actions prevent the background audio being played. I have tried several different menus with the same result, this wasn’t an issue with your older versions

Can create my videos perfectly, but without background audio.

Hope I have posted in the correct forum.

Thanks

P.S. posted this elsewhere, but think ThAT was the wrong place, so repeating here, sorry
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: Serious BUG Need some advice please

Post by Maggie »

Hi there!

Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!

Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.
Maggie,
VSO Support
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

Email reply sent

Thanks
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

[quote="VSO Support"]Hi there!

Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!

Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]


Hi
Wondered why I didn’t get any reply, your email address coming up as undeliverable...

See below

Delivery has failed to these recipients or groups:

support@vsosoftware.fe (support@vsosoftware.fe)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
User avatar
Ch3vr0n
Posts: 424
Joined: Tue Jan 15, 2013 5:42 pm

Re: Serious BUG Need some advice please

Post by Ch3vr0n »

that's because the address is wrong. the TLD isn't .fe, it should be .fr as in support@vsosoftware.fr
VSO NL-BE Freelance Translator

Desktop: Project Phoenix
OS: Win 10 Pro x64 || MB: Asus Maximus VIII Formula || CPU: Intel Core i7 6700k || CPU Cooler: Corsair h100i v2 || RAM: 16GB Corsair Dominator Platinum ROG
GPU: Asus Strix GTX 1080 A Gaming || Case: CM Cosmos II || Sound: Logitech Z906 || Screen: Asus VG278HR
Boot SSD: Samsung 850 EVO || Int HDD 1&2: HGST Deskstar NAS 4TB || Int HDD 3: Seagate ST2000DM001 || Int HDD 4: Samsung F1 Spinpt. 1TB
Op. Dr. 1: LG BH16NS40 || Op. Dr. 2: LG BH10LS30 || Op. Dr. 3: LG GH20NS10 || Ext HDD 1&2: 2x WD MyBook 2TB || Ext HDD 3: Seagate ST320006
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

[quote="Ch3vr0n"]that's because the address is wrong. the TLD isn't .fe, it should be .fr as in support@vsosoftware.fr[/quote]


Many thanks, that’s what I was given, will try again
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

[quote="VSO Support"]Hi there!

Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!

Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]


Just been told your email address is.fr. Not .fe

Hopefully it will get to you now
dbminter
Posts: 281
Joined: Fri Nov 30, 2012 10:58 pm

Re: Serious BUG Need some advice please

Post by dbminter »

Looks like a typo by the OP. The E and R keys are right next to each other.
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

Yes I guess so

I r-sent to correct email, but no reply yet
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: Serious BUG Need some advice please

Post by Maggie »

My bad!!
support@vsosoftware.fr of course! Thanks guys for the back up.
I received your email, I'll answer it as soon as I can I promess ;)*
Lovely day,
Maggie,
VSO Support
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

Forum Responses now just say VSO support, no name.....be better to have a name, more personal

Thanks
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: Serious BUG Need some advice please

Post by Coral »

reddwarf4ever wrote:Forum Responses now just say VSO support, no name.....be better to have a name, more personal

Thanks
If you go by the avatar, it shows that the response is comming from Maggie.
Beside, Maggie is the person in charge of the VSO Support in the forum.
User avatar
Soxa
Posts: 40
Joined: Sat Nov 18, 2017 2:45 pm
Location: Belgium

Re: Serious BUG Need some advice please

Post by Soxa »

under her reply there is always this Maggie,VSO Support :p
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

Thanks
But the first reply I got just said VSO support

Not a problem

Has. Alice now left VSO ?
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: Serious BUG Need some advice please

Post by Coral »

reddwarf4ever wrote:Thanks
But the first reply I got just said VSO support

Not a problem

Has. Alice now left VSO ?
Who is Alice ?
Perhaps you mean Claire. If you mean Claire, she has left VSO months ago.
Now there is Maggie, who is looking after the forum, beside most of the other work.
reddwarf4ever
Posts: 307
Joined: Sat Aug 02, 2014 9:36 am

Re: Serious BUG Need some advice please

Post by reddwarf4ever »

Silly me I meant Claire.......

Sorry
Post Reply