Serious BUG Need some advice please
Moderators: Maggie, ckhouston, JJ, Phil, alexia, Forum admin
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Serious BUG Need some advice please
I have spent hours trying to establish the reason why, sometimes the custom background audio plays ok during simulation and other times the audio bar appears for 2%3 seconds then disappears, with no background audio played.
I have deduced the actions that cause this problem are, changing the visibility of settings and or chapter buttons, moving the play button to a different screen position or changing the play button font etc.
Any of the above actions prevent the background audio being played. I have tried several different menus with the same result, this wasn’t an issue with your older versions
Can create my videos perfectly, but without background audio.
Hope I have posted in the correct forum.
Thanks
P.S. posted this elsewhere, but think ThAT was the wrong place, so repeating here, sorry
I have deduced the actions that cause this problem are, changing the visibility of settings and or chapter buttons, moving the play button to a different screen position or changing the play button font etc.
Any of the above actions prevent the background audio being played. I have tried several different menus with the same result, this wasn’t an issue with your older versions
Can create my videos perfectly, but without background audio.
Hope I have posted in the correct forum.
Thanks
P.S. posted this elsewhere, but think ThAT was the wrong place, so repeating here, sorry
Re: Serious BUG Need some advice please
Hi there!
Thank you for reporting it![Smile :)](./images/smilies/icon_smile.gif)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.
Thank you for reporting it
![Smile :)](./images/smilies/icon_smile.gif)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.
Maggie,
VSO Support
VSO Support
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Re: Serious BUG Need some advice please
Email reply sent
Thanks
Thanks
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- Posts: 307
- Joined: Sat Aug 02, 2014 9:36 am
Re: Serious BUG Need some advice please
[quote="VSO Support"]Hi there!
Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]
Hi
Wondered why I didn’t get any reply, your email address coming up as undeliverable...
See below
Delivery has failed to these recipients or groups:
support@vsosoftware.fe (support@vsosoftware.fe)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]
Hi
Wondered why I didn’t get any reply, your email address coming up as undeliverable...
See below
Delivery has failed to these recipients or groups:
support@vsosoftware.fe (support@vsosoftware.fe)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Re: Serious BUG Need some advice please
that's because the address is wrong. the TLD isn't .fe, it should be .fr as in support@vsosoftware.fr
VSO NL-BE Freelance Translator
Desktop: Project Phoenix
OS: Win 10 Pro x64 || MB: Asus Maximus VIII Formula || CPU: Intel Core i7 6700k || CPU Cooler: Corsair h100i v2 || RAM: 16GB Corsair Dominator Platinum ROG
GPU: Asus Strix GTX 1080 A Gaming || Case: CM Cosmos II || Sound: Logitech Z906 || Screen: Asus VG278HR
Boot SSD: Samsung 850 EVO || Int HDD 1&2: HGST Deskstar NAS 4TB || Int HDD 3: Seagate ST2000DM001 || Int HDD 4: Samsung F1 Spinpt. 1TB
Op. Dr. 1: LG BH16NS40 || Op. Dr. 2: LG BH10LS30 || Op. Dr. 3: LG GH20NS10 || Ext HDD 1&2: 2x WD MyBook 2TB || Ext HDD 3: Seagate ST320006
Desktop: Project Phoenix
OS: Win 10 Pro x64 || MB: Asus Maximus VIII Formula || CPU: Intel Core i7 6700k || CPU Cooler: Corsair h100i v2 || RAM: 16GB Corsair Dominator Platinum ROG
GPU: Asus Strix GTX 1080 A Gaming || Case: CM Cosmos II || Sound: Logitech Z906 || Screen: Asus VG278HR
Boot SSD: Samsung 850 EVO || Int HDD 1&2: HGST Deskstar NAS 4TB || Int HDD 3: Seagate ST2000DM001 || Int HDD 4: Samsung F1 Spinpt. 1TB
Op. Dr. 1: LG BH16NS40 || Op. Dr. 2: LG BH10LS30 || Op. Dr. 3: LG GH20NS10 || Ext HDD 1&2: 2x WD MyBook 2TB || Ext HDD 3: Seagate ST320006
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Re: Serious BUG Need some advice please
[quote="Ch3vr0n"]that's because the address is wrong. the TLD isn't .fe, it should be .fr as in support@vsosoftware.fr[/quote]
Many thanks, that’s what I was given, will try again
Many thanks, that’s what I was given, will try again
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- Posts: 307
- Joined: Sat Aug 02, 2014 9:36 am
Re: Serious BUG Need some advice please
[quote="VSO Support"]Hi there!
Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]
Just been told your email address is.fr. Not .fe
Hopefully it will get to you now
Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]
Just been told your email address is.fr. Not .fe
Hopefully it will get to you now
Re: Serious BUG Need some advice please
Looks like a typo by the OP. The E and R keys are right next to each other.
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- Posts: 307
- Joined: Sat Aug 02, 2014 9:36 am
Re: Serious BUG Need some advice please
Yes I guess so
I r-sent to correct email, but no reply yet
I r-sent to correct email, but no reply yet
Re: Serious BUG Need some advice please
My bad!!
support@vsosoftware.fr of course! Thanks guys for the back up.
I received your email, I'll answer it as soon as I can I promess
*
Lovely day,
support@vsosoftware.fr of course! Thanks guys for the back up.
I received your email, I'll answer it as soon as I can I promess
![Wink ;)](./images/smilies/icon_wink.gif)
Lovely day,
Maggie,
VSO Support
VSO Support
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- Joined: Sat Aug 02, 2014 9:36 am
Re: Serious BUG Need some advice please
Forum Responses now just say VSO support, no name.....be better to have a name, more personal
Thanks
Thanks
Re: Serious BUG Need some advice please
If you go by the avatar, it shows that the response is comming from Maggie.reddwarf4ever wrote:Forum Responses now just say VSO support, no name.....be better to have a name, more personal
Thanks
Beside, Maggie is the person in charge of the VSO Support in the forum.
Re: Serious BUG Need some advice please
under her reply there is always this Maggie,VSO Support :p
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Re: Serious BUG Need some advice please
Thanks
But the first reply I got just said VSO support
Not a problem
Has. Alice now left VSO ?
But the first reply I got just said VSO support
Not a problem
Has. Alice now left VSO ?
Re: Serious BUG Need some advice please
Who is Alice ?reddwarf4ever wrote:Thanks
But the first reply I got just said VSO support
Not a problem
Has. Alice now left VSO ?
Perhaps you mean Claire. If you mean Claire, she has left VSO months ago.
Now there is Maggie, who is looking after the forum, beside most of the other work.
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Re: Serious BUG Need some advice please
Silly me I meant Claire.......
Sorry
Sorry