Had to reinstall Windows 10 - ConvertX says it is on "too many computers" !!!

[PhilK]

I had a major crash on my Win 10 PC. Cut a long story short I had to wipe my SSD and reinstall everything again, which I did everything went back on smoothly and no problem.
ONLY ConvertX gave me trouble.
It says it is on "too many PC's" - only its NOT. Its on this solitary one, and I have emailed and explained and got no answer.
How can I get this back ? If it checks it'll find it's the same PC

[Coral]

I can't imagine what happened. Since you are still using the same PC, you still have the same computer ID.
I'll try to contact VSO support.

[Maggie]

Hi Philk,
Sorry for the delay, I was on sick leave.
I didn't find your VSO account with your forum email.
Please send me your license key, or email used for purchase at support@vsosoftware.fr so I can unlock your key.
Thanks,