cant view log

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crashdawg
Posts: 12
Joined: Wed Jul 02, 2014 4:30 am

cant view log

Post by crashdawg »

Hello. can someone please let me know why i cant view log. when i click on it nothing pops up anymore. ive uninstalled and re installed. it s 5.1.1.71
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Maggie
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Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: cant view log

Post by Maggie »

Hi,

Could you access the log folder or the main log? (HELP menu)
Please send a screenshot of the button you are using which is not working.


Cheers,
Maggie,
VSO Support
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crashdawg
Posts: 12
Joined: Wed Jul 02, 2014 4:30 am

Re: cant view log

Post by crashdawg »

when i right click on a download and the popup with opyions comes up i click on "open log" and nothing happens
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Maggie
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Joined: Fri Jun 14, 2019 10:25 am

Re: cant view log

Post by Maggie »

Just tested it, it's working for me.
Could you check with this video: https://www.youtube.com/watch?v=AJ_3yZBhXDc
Still not possible to open?
Maggie,
VSO Support
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Cougar_II
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Posts: 5247
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: cant view log

Post by Cougar_II »

Ladies, gentleman. I have been unable to find logs for a long time, a real pet peeve for me:

https://bugs.vso-software.fr/view.php?id=13822
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
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crashdawg
Posts: 12
Joined: Wed Jul 02, 2014 4:30 am

Re: cant view log

Post by crashdawg »

[quote=Cougar_II post_id=106595 time=1595718328 user_id=34]
Ladies, gentleman. I have been unable to find logs for a long time, a real pet peeve for me:

https://bugs.vso-software.fr/view.php?id=13822
[/quote]

I downloaded an older version 4.1.1.25 and vie log works fine. //doesnt on newer version
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crashdawg
Posts: 12
Joined: Wed Jul 02, 2014 4:30 am

Re: cant view log

Post by crashdawg »

[quote=Maggie post_id=106594 time=1595585034 user_id=158355]
Just tested it, it's working for me.
Could you check with this video: https://www.youtube.com/watch?v=AJ_3yZBhXDc
Still not possible to open?
[/quote]
wont even download that video
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yoyo57
Posts: 216
Joined: Thu Oct 15, 2015 5:12 am

Re: cant view log

Post by yoyo57 »

using win10 home vers 2004 and vso downloader vers 51171 / engine 28/7/20 . This video download ok for me
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Maggie
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Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: cant view log

Post by Maggie »

Hello Crashdawg,

If you are unable to download Youtube, just need to reinstall the last version: http://download.vso-software.fr/archive ... 1.1.71.exe
Please check all three cleaning options. (see attached screenshot)

Regards,
Attachments
Cleaning Before Install_Downloader.png
Maggie,
VSO Support
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Maggie
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Re: cant view log

Post by Maggie »

Cougar_II, I know I am sorry for keeping you waiting :(
Maggie,
VSO Support
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crashdawg
Posts: 12
Joined: Wed Jul 02, 2014 4:30 am

Re: cant view log

Post by crashdawg »

[quote=Maggie post_id=106668 time=1597676483 user_id=158355]
Hello Crashdawg,

If you are unable to download Youtube, just need to reinstall the last version: http://download.vso-software.fr/archive ... 1.1.71.exe
Please check all three cleaning options. (see attached screenshot)

Regards,
[/quote]

did this. video downloaded fine but log still wont open, tried both ways including the help drop down
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