But I've Already Paid.

Wallace1297 · Post by **Wallace1297** » Sun Jun 28, 2020 3:10 pm

I purchased Convert X to DVD Version 7 from VSO Website a few months ago. But today after I burned a movie onto disc I saw this message. I don't understand. I'm told that I only have a trial version. I submitted my e-mail address and waited. Now I have (it seems) an extended trial version. I have already paid for the full version - no restrictions - so why am I being told this ? See screenshot.

: Movie Screenshot After Burning Onto Disc.

Coral · Post by **Coral** » Mon Jun 29, 2020 7:08 pm

I'll bring it to the attention of the person in charge.

Post by **Maggie** » Tue Jun 30, 2020 1:04 pm

Hello,
Thanks for the message!
Have you copied/pasted the key on the ENTER LICENSE KEY box? (Help menu)
If yes, please send me an email at support @ vsosoftware.fr we'll sort it out asap.
Regards,

Wallace1297 · Post by **Wallace1297** » Wed Jul 01, 2020 1:54 pm

No I didn't do that, I entered my e-mail address instead which was the other option. Now the original on-screen error doesn't appear because I have an extended trial version. But as I said I should have the full version.
Do I now have to wait until the extended trial version expires ?

Post by **Maggie** » Thu Jul 02, 2020 1:13 pm

Hello,
If you've already entered your email, I should be able to help from here

Please send me a private message with the email you used for purchase!
Regards,

Wallace1297 · Post by **Wallace1297** » Wed Jul 22, 2020 5:20 pm

I've tried to contact you via a PM but without success. I clicked on your name but that's as far as I can get. It won't let me type anything in. Anyhow, the last time I commented here I was sent an extended trial version of Convert X To DVD Version 7 instead of the FULL no limitations version which as I've said I've already PAID for. Surely that fact exists somewhere on your records.
I starting to feel that maybe VSO just keep on giving customers trial versions in the hope that they just keep paying for license keys over and over.
Please see screenshots and please sent me a link to the full version which is fully paid for and NOT another trial version.

Coral · Post by **Coral** » Thu Jul 23, 2020 3:06 am

Please be patient untill I try to get in contact with the person in charge.

JJ · Post by JJ » Thu Jul 23, 2020 6:20 am

To send PM to Maggie - click little message icon under name on right side.

Post by **Maggie** » Thu Jul 23, 2020 10:15 am

Hi there,

You did send me a PM yesterday at 5pm, maybe a bit to soon to say "without success"

I've just answered you. We do not have any record of your email on our database. Could you please provide email used for purchase, date/proof of purchase, key or order number so we can find your VSO account. As soon as I get your license account we'll be able to sort it out

Cheers,

P.S: Thanks JJ and Coral ♥

Wallace1297 · Post by **Wallace1297** » Thu Jul 23, 2020 5:01 pm

The license key you sent me a month or so ago was 9513 but that only gave me a trial extension. What happens if I buy the product again ? Another trial period ? Yet another trial extension ? Is that how you people work ?

JJ · Post by JJ » Fri Jul 24, 2020 6:46 am

No need to buy again - just give the information Maggie required to her.

Post by **Maggie** » Fri Jul 24, 2020 10:01 am

As per my previous message, I need to find your order to help

How did you get a version a month ago? I have no record of any correspondence with your email.
Meaning that if you received a link from our robot, you should be able to find at least one of the info I need to help you out ♥

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