Convertxtodvd 7 "A problem occurred during the process" Help

[Stevenvfx]

I have been trying to burn some of episodes of some series and continue to get this error, it occurs on various different ones, i have tried everything from re installing the program to reformatting windows, any advice on how to fix this issue? screenshot and log included



:library=false
:app_name=ConvertXtoDVD.exe
:app_version=7.0.0.69
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

18:44:35.943 Warning File encoding cancelled by user: VTS_04_1.VOB - step preparing titles
18:44:35.829 Error [muxer][dvd]: Pulldown failed on GOP at PTS 5411406, LBA 8833, with 2 frames
18:44:35.942 Group FFmpeg encoder Log
18:43:40.261 ------------ +--> [audio #2 - ac3 audio, 48000Hz, Stereo, 192000 bps [Japanese]]
+-[audio [jpn] flac main audio 2 Ch. 48000Hz ]
+--> [video #1 - mpeg2video video, 720x480, yuv420p, 16x9, Pulldown: 23.98Fps -> 29.97Fps, 2280Kbps]
¦-[video [eng] hevc 1920x1080 16:9 yuv420p10le, 23.98Fps, 0Kbps ]
+-[subtitle [eng] ass 1920x1080]
Output file: C:\Users\steve\Documents\ConvertXtoDVD\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7]\VIDEO_TS\VTS_04_1.VOB (DVD NTSC)
Input file: C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 004v2 (BD 1920x1080 x265 FLAC) [88B774D0].mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: VSO
- Upscale filter: Linear (VSO), Downscale filter: Linear (VSO). Fit method: letterbox (Padding: top: 0, bottom: 0, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
18:43:40.260 Info Chapters to generate: 7 (0h00m00s, 0h01m27s, 0h02m57s, 0h11m21s, 0h22m25s, 0h23m55s, 0h24m10s, )
18:43:40.259 Important Starting video encoding: [Memory load 13%] [Available virtual memory 3155 Mb.]
18:43:40.092 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 004v2 (BD 1920x1080 x265 FLAC) [88B774D0].mkv
18:43:25.269 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 004v2 (BD 1920x1080 x265 FLAC) [88B774D0].mkv
18:43:25.268 Group ******************** Titleset #4 - ~24 min. File: "[Kiriya] Aikatsu Friends! - 004v2 (BD 1920x1080 x265 FLAC) [88B774D0]" -> VTS_04_1.VOB - DVD NTSC ********************|GK_TITLESET|
18:44:35.757 Warning File encoding cancelled by user: VTS_03_1.VOB - step preparing titles
18:43:35.658 ------------ +--> [audio #2 - ac3 audio, 48000Hz, Stereo, 192000 bps [Japanese]]
+-[audio [jpn] flac main audio 2 Ch. 48000Hz ]
+--> [video #1 - mpeg2video video, 720x480, yuv420p, 16x9, Pulldown: 23.98Fps -> 29.97Fps, 2280Kbps]
¦-[video [eng] hevc 1920x1080 16:9 yuv420p10le, 23.98Fps, 0Kbps ]
+-[subtitle [eng] ass 1920x1080]
Output file: C:\Users\steve\Documents\ConvertXtoDVD\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7]\VIDEO_TS\VTS_03_1.VOB (DVD NTSC)
Input file: C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 003v2 (BD 1920x1080 x265 FLAC) [981C8B9B].mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: VSO
- Upscale filter: Linear (VSO), Downscale filter: Linear (VSO). Fit method: letterbox (Padding: top: 0, bottom: 0, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
18:43:35.657 Info Chapters to generate: 7 (0h00m00s, 0h01m35s, 0h03m04s, 0h11m19s, 0h22m24s, 0h23m54s, 0h24m09s, )
18:43:35.653 Important Starting video encoding: [Memory load 12%] [Available virtual memory 3291 Mb.]
18:43:35.406 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 003v2 (BD 1920x1080 x265 FLAC) [981C8B9B].mkv
18:43:25.117 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 003v2 (BD 1920x1080 x265 FLAC) [981C8B9B].mkv
18:43:25.115 Group ******************** Titleset #3 - ~24 min. File: "[Kiriya] Aikatsu Friends! - 003v2 (BD 1920x1080 x265 FLAC) [981C8B9B]" -> VTS_03_1.VOB - DVD NTSC ********************|GK_TITLESET|
18:44:34.764 Error Error while encoding file: VTS_02_1.VOB - step preparing titles
18:44:34.162 Error [muxer][dvd]: Pulldown failed on GOP at PTS 6402396, LBA 9611, with 2 frames
18:44:34.753 Group FFmpeg encoder Log
18:43:31.398 ------------ +--> [audio #2 - ac3 audio, 48000Hz, Stereo, 192000 bps [Japanese]]
+-[audio [jpn] flac main audio 2 Ch. 48000Hz ]
+--> [video #1 - mpeg2video video, 720x480, yuv420p, 16x9, Pulldown: 23.98Fps -> 29.97Fps, 2280Kbps]
¦-[video [eng] hevc 1920x1080 16:9 yuv420p10le, 23.98Fps, 0Kbps ]
+-[subtitle [eng] ass 1920x1080]
Output file: C:\Users\steve\Documents\ConvertXtoDVD\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7]\VIDEO_TS\VTS_02_1.VOB (DVD NTSC)
Input file: C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 002v2 (BD 1920x1080 x265 FLAC) [58F72BB3].mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: VSO
- Upscale filter: Linear (VSO), Downscale filter: Linear (VSO). Fit method: letterbox (Padding: top: 0, bottom: 0, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
18:43:31.397 Info Chapters to generate: 7 (0h00m00s, 0h02m43s, 0h04m13s, 0h08m40s, 0h22m24s, 0h23m55s, 0h24m10s, )
18:43:31.397 Important Starting video encoding: [Memory load 12%] [Available virtual memory 3432 Mb.]
18:43:31.285 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 002v2 (BD 1920x1080 x265 FLAC) [58F72BB3].mkv
18:43:24.969 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 002v2 (BD 1920x1080 x265 FLAC) [58F72BB3].mkv
18:43:24.967 Group ******************** Titleset #2 - ~24 min. File: "[Kiriya] Aikatsu Friends! - 002v2 (BD 1920x1080 x265 FLAC) [58F72BB3]" -> VTS_02_1.VOB - DVD NTSC ********************|GK_TITLESET|
18:44:35.470 Warning File encoding cancelled by user: VTS_01_1.VOB - step preparing titles
18:43:27.390 ------------ +--> [audio #2 - ac3 audio, 48000Hz, Stereo, 192000 bps [Japanese]]
+-[audio [jpn] flac main audio 2 Ch. 48000Hz ]
+--> [video #1 - mpeg2video video, 720x480, yuv420p, 16x9, Pulldown: 23.98Fps -> 29.97Fps, 2280Kbps]
¦-[video [eng] hevc 1920x1080 16:9 yuv420p10le, 23.98Fps, 0Kbps ]
+-[subtitle [eng] ass 1920x1080]
Output file: C:\Users\steve\Documents\ConvertXtoDVD\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7]\VIDEO_TS\VTS_01_1.VOB (DVD NTSC)
Input file: C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7].mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: VSO
- Upscale filter: Linear (VSO), Downscale filter: Linear (VSO). Fit method: letterbox (Padding: top: 0, bottom: 0, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
18:43:27.389 Info Chapters to generate: 7 (0h00m00s, 0h01m33s, 0h03m02s, 0h09m56s, 0h22m24s, 0h23m54s, 0h24m09s, )
18:43:27.388 Important Starting video encoding: [Memory load 12%] [Available virtual memory 3543 Mb.]
18:43:27.199 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7].mkv
18:43:24.930 Info Menu fit: Text size reduced from 36.00 to 28.00 in style "Title of root menu pages"
18:43:24.728 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7].mkv
18:43:24.727 Group ******************** Titleset #1 - ~24 min. File: "[Kiriya] Aikatsu Friends! - 001v2 (BD 1920x1080 x265 FLAC) [14D62BF7]" -> VTS_01_1.VOB - DVD NTSC ********************|GK_TITLESET|
18:43:24.718 Info Encoding options: Long Project (Automatic)
18:43:24.718 Info Target size: 4300 Mb.
18:43:24.716 Important Setting queuer for DVD NTSC output: [Wait: 0], [ld: 0], [Hd: 0], [MAM: 100], [RM: 100], [ALL: False]
18:43:24.715 Important 4 simultaneous conversions allowed
18:43:24.713 Info Don't log FFMpeg log events
18:43:24.712 ------------ ***************************************************Burn settings end****************************************************
18:43:24.712 Info Default speed selected: 4x
18:43:24.712 Info [ ] Delete vsomsl files after burn complete
18:43:24.711 Info [ ] Delete output folder after burn complete
18:43:24.711 Info [ ] Don't eject disc or open output folder in explorer, after burn complete
18:43:24.710 Info SAO setting: Automatic
18:43:24.710 Info [x] Burn result to disk / as ISO file in working folder
18:43:24.709 ------------ **************************************************Burn settings begin***************************************************
18:43:24.709 Group Encoding session started at 6:43:24 PM: 8 titleset(s) to encode|GK_CONVERT_SESSION|
18:43:14.858 Info Removed segment: [Kiriya] Aikatsu Friends! - 009v2 (BD 1920x1080 x265 FLAC) [7E804B96]
18:43:10.142 Info File "C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 005v2 (BD 1920x1080 x265 FLAC) [F2356F61].mkv" parsed successfully
18:43:10.139 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 005v2 (BD 1920x1080 x265 FLAC) [F2356F61].mkv
18:43:08.079 Info Parsed new section for stream "[eng] hevc 1920x1080 16:9 yuv420p10le, 23.98Fps, 0Kbps " [Section: Section #1][ts: 0.00][duration: 14650.65][position: 2232323]
18:43:08.076 Verbose FFmpeg Opening file C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 005v2 (BD 1920x1080 x265 FLAC) [F2356F61].mkv
18:43:08.069 Info The file [Kiriya] Aikatsu Friends! - 005v2 (BD 1920x1080 x265 FLAC) [F2356F61] needs to be parsed in order to find its actual duration.
18:43:08.032 Group Parsing file "C:\Users\steve\Downloads\[Kiriya] Aikatsu Friends! [BD 1920x1080 x265 FLAC]\[Kiriya] Aikatsu Friends! - 005v2 (BD 1920x1080 x265 FLAC) [F2356F61].mkv"
18:43:05.487 Important Loaded with result [File ]

[JJ]

That file looks to be the problem.
It has x265 encoding and CxToDVD seems to have problems with it.
Try other files that are not x265 encoded.

[Stevenvfx]

anyone know of any workarounds? this format seems to be becoming more common

[dbminter]

Try using a file converter to change the format from x265 to some other codec. Something like AVIDeMux. Whenever I have problematic files, the first thing I do is run them through a format converter.

[JJ]

Or simply wait for 64bit version of CxD. That should be able to handle all new codecs without problems.