[Computer disabled] computer activation issue

[odct]

Internet translation, please forgive me!

What am I doing wrong? The VSO software is blocked and cannot be used. At the same time, it also blocked my requests for help through VSO.
Did I make a serious mistake?

Problem message :
1. Software registration ---->State: Dsabled computer.
2. Online request---->This computer can't be enabled now. (Too many re-authorization on this computer.)
3. Online request---->Computer activation removed (The activation of this computer has been removed.)

I use Surfshark VPN, is this the proble?
Isn't it possible to lock the user's hardware to identify the user?

I am a legitimate user and I want to know what happened! This is already the second lockdown. Even blocked online help .
So come here to ask for help !

I am a legally paid user, please help me.

[yoyo57]

go here https://www.vso-software.fr/contactform ... ic=general