Resulting VIDEO_TS files badly pixelated.

[RonWall]

Resulting VIDEO_TS files are badly pixelated. See attached images. The app has been working very well with no problems but suddenly it has rendered 2 movies in a row with grayness and pixelation. I assumed the first one was because there was something wrong with the original file (although it looked fine playing on VLC) but now a second movie has come out with the same problem. I have not changed any settings in ConvertX. Is it possible to tell from the attached images what has gone wrong and what I need to do to get ConvertX to work properly again?

[JJ]

Those look like way too compressed, what is total filesize?
Or better, post conversion log please.

[dbminter]

Are these pixelated VIDEO_TS results played when you open VIDEO_TS.IFO from a hard drive or when you play a DVD disc you've burned the VIDEO_TS to? If it's a disc, it could be a poor playback compatibility with lower quality media, if you're using that.

[RonWall]

Original file is an MKV Video File and is 2,574,437 KB. It's not a DVD issue. The pixelated video is what I see when I go to the VIDEO_TS folder and play one of the files in VLC. Here is the log file:

:std_log='C:\ProgramData\VSO\ConvertXtoDVD\7\Log\ConvertXtoDVD 7_mainlog.20230117.202151.390.log'
:library=false
:app_name=ConvertXtoDvd.exe
:app_version=7.0.0.61
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

19:05:48.124 Info Total size 3036 Mb., Target size DVD5 4300 Mb., Occupation 70.63%
20:21:44.216 Info Disc name: "Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA)"
19:05:48.391 Info Burned folder: "C:\Users\RandW\Documents\ConvertXtoDVD\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA)", Min. media size 2.97 GB.
19:05:48.110 Info Conversion completed in 01:04:14
18:01:33.480 Info [ ] Loop playback
18:01:33.479 Info [ ] Play titles one after the other
18:01:33.479 Info [x] Don't create title menu for single video
18:01:33.478 Info [ ] Return to title menu after titleset playback
18:01:33.477 Info [ ] Skip root menu initially
18:01:33.477 Info [ ] Auto-start playback
18:01:33.476 Info Template: Popcorn (open style), contains 4 page(s)
18:01:33.476 Group Video DVD menu options
18:01:33.476 Info Video DVD format: NTSC (30 Fps)
18:01:33.475 Info Output target size : DVD-5 (4300 MB)
18:01:33.475 Info Number of core(s) used for encoding : 4
18:01:33.474 Info Number of core(s) used for decoding : 4
18:01:33.474 Info [ ] Use 2 pass encoding
18:01:33.473 Info [x] Use best video quality settings
18:01:33.473 Info [ ] Use hardware decoding (if possible)
18:01:33.472 Info Max simultaneous conversions: 4
18:01:33.472 Group Advanced encoding options
19:05:47.420 ------------ ****************************************File encoded successfully: VTS_01_1.VOB*****************************************
19:05:47.417 Info "SETTINGS 1/1 (Global 4/4)" menu built successfully
19:05:42.459 Info "CHAPTERS 2/2 (Global 3/4)" menu built successfully
19:05:11.074 Info "CHAPTERS 1/2 (Global 2/4)" menu built successfully
19:04:04.580 Info "ROOT 1/1 (Global 1/4)" menu built successfully
19:03:36.817 Important Starting BD root menu encoding: [Memory load 69%] [Available virtual memory 3739 Mb.]
19:03:36.817 Info Building ROOT, CHAPTERS & SETTINGS menus using template: Popcorn (open style)
19:03:35.905 Verbose FFmpeg Opening file C:\Users\RandW\Videos\TO BURN\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 HEVC 10bit EAC3 5.1 SAMPA)\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA).mkv
19:03:35.854 Info subtitle #5 - Encoded subtitles frames: 1417
19:03:35.853 Info DVD sectors written - video: 1303547, audio: 224907, subtitle: 1759
19:03:35.851 Info video #1 - Processed video frames: 143243 (150980 frames encoded, 126 frames dropped, 7863 frames duplicated)
18:03:09.546 ------------ +--> [subtitle #5 - dvd_subtitle subtitle, 720x576 [English] (Default)]
+-[subtitle #4 - dvd_subtitle subtitle]
+--> [audio #4 - ac3 audio, 48000Hz, Stereo, 192000 bps, Audio volume: 2.4dB [Japanese]]
+-[audio [jpn] ac3 main audio 2 Ch. 48000Hz , 640 Kbps]
+--> [audio #3 - ac3 audio, 48000Hz, Stereo, 192000 bps, Audio volume: 7.7dB [English]]
+-[audio [eng] eac3 main audio 2 Ch. 48000Hz , 224 Kbps]
+--> [audio #2 - ac3 audio, 48000Hz, Stereo, 192000 bps, Audio volume: 3.0dB [Japanese]]
+-[audio [jpn] eac3 main audio 6 Ch. 48000Hz , 768 Kbps]
+--> [video #1 - mpeg2video video, 720x480, yuv420p, 16x9, Pulldown: 23.98Fps -> 29.97Fps, 4680Kbps]
+-[video hevc 1920x800 12:5 yuv420p10le, 23.98Fps, 0Kbps ]
Output file: C:\Users\RandW\Documents\ConvertXtoDVD\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA)\VIDEO_TS\VTS_01_1.VOB (DVD NTSC)
Input file: C:\Users\RandW\Videos\TO BURN\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 HEVC 10bit EAC3 5.1 SAMPA)\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA).mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: VSO
- Upscale filter: Linear (VSO), Downscale filter: Linear (VSO). Fit method: letterbox (Padding: top: 62, bottom: 62, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
18:03:09.524 Info Chapters to generate: 9 (0h00m00s, 0h00m27s, 0h06m25s, 0h26m05s, 0h46m32s, 1h06m21s, 1h35m46s, 1h43m35s, 1h44m56s, )
18:03:09.523 Important Starting video encoding: [Memory load 70%] [Available virtual memory 3694 Mb.]
18:03:09.523 Info Audio normalization ended
18:03:09.375 Verbose FFmpeg Opening file C:\Users\RandW\Videos\TO BURN\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 HEVC 10bit EAC3 5.1 SAMPA)\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA).mkv
18:01:33.656 Info Starting audio normalization
18:01:33.515 Verbose FFmpeg Opening file C:\Users\RandW\Videos\TO BURN\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 HEVC 10bit EAC3 5.1 SAMPA)\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA).mkv
18:01:33.466 Info Menu fit: Text size reduced from 27.00 to 21.00 in style "Captions in title menu pages"
18:01:33.418 Info Menu fit: Text size reduced from 36.00 to 28.00 in style "Title of title menu pages"
18:01:32.866 Info Menu fit: Text size reduced from 36.00 to 28.00 in style "Title of root menu pages"
18:01:32.156 Warning Stream 0, mjpeg not found in C:\Users\RandW\Videos\TO BURN\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 HEVC 10bit EAC3 5.1 SAMPA)\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA).mkv
18:01:32.055 Verbose FFmpeg Opening file C:\Users\RandW\Videos\TO BURN\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 HEVC 10bit EAC3 5.1 SAMPA)\Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA).mkv
18:01:32.041 Group ******************** Titleset #1 - ~104 min. File: "Jujutsu Kaisen 0- The Movie (2021) (1080p BluRay x265 SAMPA)" -> VTS_01_1.VOB - DVD NTSC ********************|GK_TITLESET|
18:01:32.029 Info Encoding options: Medium Project

[Katia]

RonWall,
Your video file has h265 codec, unfortunately ConvertX programs don't support this codec yet.
We are working on adding it.

[dbminter]

In the meantime, try this. Install a piece of freeware called AVIDeMux. Load this input file you're having pixelation on it and save it with a different Video codec. Don't use Copy. Try x264. Those seem to work for me. Save the resulting output file, which given it appears to be a Blu-Ray rip of about 2 GB will probably take some time to convert. Then, try that new output file and see if it results in pixelation again.

[Katia]

VSO has also a tool called h265 Converter for making videos compatible with our ConvertX series. It converts from h265 to h264.
But it is not on the new website yet, I will post the link here as soon as it is added.

[RonWall]

dbminter, I followed the procedure you detailed and it worked fine with one of the two problem movies. Thank you so much.

I converted the other film with AVIDeMux in the same way but when I put it into ConvertX it resulted in a VTS file that was only about 3 minutes long so no joy there. Not a problem. I was able to find a different copy of that movie which worked fine with ConvertX.

I really appreciate the help here.

[dbminter]

CXD sometimes does not properly fully import the complete duration of a file. I've generally only seen it on .VRO files, though.