Stops working after conversion complete

[Patrick]

Hello! This is actually the first time I've ever posted to a board like this, so please forgive my lack of experience. I recently purchased the Convert to X to HD software and it burned a couple of discs just fine. However, just recently, it started completing conversion then just stopping. It won't burn, it doesn't create the "certificate" folder I usually see in the conversion folder. It just stops and goes no further. Any possible solutions?

[Maggie]

Hello Patrick,
Welcome! ♥
Please open HELP menu and VSO Support Center, so I can have your logs.

Regards,

[minhcute]

Patrick,
I ever got the same problem. That is when I used the hard drive is HDD, not SSD, and I opened the Task Manger, it always showed Full Disk 100% error. Then I got the bug like you. The reason (maybe) is HDD is too slow. Since I changed to use SSD, this bug hasn't appeared anymore.
So, if you are using HDD, I recommend you change to SSD.
But, if you already use SSD, then you should contact directly to VSO team for the best support
Regards

[ge120497mj]

Im new to this fourm as well. I have encountered the same error
goes to 100% conversation and then bam does nothing
here are the logs
please help ! lol

[ge120497mj]

nobody? geez such a great software but to many problems
and no help :/

[alexia]

Hello

Please open HELP menu and VSO Support Center, so I can have your logs.
Don't forget to explain in the contact form your problem, I will check your problem

[ge120497mj]

Hello

Please open HELP menu and VSO Support Center, so I can have your logs.
Don't forget to explain in the contact form your problem, I will check your problem

ok i sent using VSO Support Center, with logs
i hope you can help with my problem
thank you so much