Hangs loading

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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Kittysafe
Posts: 51
Joined: Mon Jun 13, 2011 8:41 am

Hangs loading

Post by Kittysafe »

Status says: Loading menu template #18 - 'Series &TV Episodes)'
Program remains unusable.
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Cougar_II
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Re: Hangs loading

Post by Cougar_II »

Hi,

Curious: Does it do it with ANY loaded videos, or only happens with certain (Specific videos are loaded) ?

I will try to see if I can reproduce it :D
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Cougar_II
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Re: Hangs loading

Post by Cougar_II »

Ensure you are using v7.0.0.83 (Latest)

STEP by STEP tells us what you do, print screens too if you can !

STEP 1: I start the software
STEP 2: I load 2 videos (Music 101.mp4 / Music 102.mp4)
STEP 3: I select this menu then click here etc....

Thank you !
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Kittysafe
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Joined: Mon Jun 13, 2011 8:41 am

Re: Hangs loading

Post by Kittysafe »

I simply start the application and it shows that message in the status bar at the bottom like it's stuck loading a menu.
Can't click on the window
Can't drop files
Using 7.0.0.81

Just did a clean install of *.83 and same problem
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Katia
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Re: Hangs loading

Post by Katia »

Hello,

You have always "loading menu" written at the bottom when ConvertXtoDVD opens.
What happens if you click on "file" - "add video file" ?
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Kittysafe
Posts: 51
Joined: Mon Jun 13, 2011 8:41 am

Re: Hangs loading

Post by Kittysafe »

As long as I don't click the main window, like drag and drop files, the game won't freeze and require a hard shutdown.
I can go to the menu File > Add Video
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JJ
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Re: Hangs loading

Post by JJ »

I tried to reproduce - and it happens if there comes Update-check window, that hangs program completely.
When that is not coming there is no problem.
start.PNG
From this view clicking on main window, no problems, clicking "+" opens file browser and everything works.
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This link is just for spammers, don't click!
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Cougar_II
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Re: Hangs loading

Post by Cougar_II »

Excellent catch !
I can downgrade to an older version with an .exe installer & try to reproduce later…
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bombay13
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Joined: Mon Mar 28, 2022 6:42 pm

Re: Hangs loading

Post by bombay13 »

Even using the method of adding from a file the program still goes unresponsive and ultimately closes.
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yoyo57
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Re: Hangs loading

Post by yoyo57 »

Could be some sort of hardware fault with your computer causing the issue. Has VSO seen the logs?
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Cougar_II
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Re: Hangs loading

Post by Cougar_II »

I tried a few things but cannot reproduce this issue (for now) :shock:
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bombay13
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Re: Hangs loading

Post by bombay13 »

yoyo57 wrote: Mon Jul 10, 2023 8:37 am Could be some sort of hardware fault with your computer causing the issue. Has VSO seen the logs?
Just all of a sudden after 4 years of using this software, suddenly I have a hardware issue? No VSO hasn't seen the logs. My next step is support.

Thanks

Update: I did a remote with support and they indicated that the file I was trying to convert had a codec which wouldn't allow the software to work. I had, however, converted 70 odd files of exactly the same type just the previuos week. I've still got the "Loading Menu template #18" -Series (TV Episodes) showing on the bottom of the interface. They've got a problem and I hope they fix it fast.

Cheers!
Kittysafe
Posts: 51
Joined: Mon Jun 13, 2011 8:41 am

Re: Hangs loading

Post by Kittysafe »

Still having this problem
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