An error occured while converting

[javinated]

Windows 7 32bit
Project name; Clash of the Titans (the old version, with Harry Hamlin) Bluray
Reading disc from optical drive
Clash of the Titans selected
Audio tracks - English
Include audio comments -No
Subtitles - No
Video Settings:
NTSC 4/3 - Best quality
DVD9
Video Options:
Default, simple menu
Keep chapters
Downmix Multichannel - No
Burn final result after rip - No
Log:
3 Important ****************************************Conversion process : session end****************************************
2010-12-21 19:47:43 Info An error occured while converting
2010-12-21 19:47:43 Warning Cannot get stream information. Maybe file format [AVCHD/BDMV] was misdetected due to incorrect file extension.
2010-12-21 19:47:43 Warning Stream information exception: "Not enough data to decode DTS-HD Header (C:\workplace\FFMpeg\U_Parser_DTS.pas, line 317)"
2010-12-21 19:47:43 Important ****************************************Conversion process : session start****************************************
2010-12-21 19:47:43 Info Selected DVD menu template : Default, simple menu
2010-12-21 19:37:34 Important ****************************************Conversion process : session end****************************************
2010-12-21 19:37:34 Info An error occured while converting
2010-12-21 19:37:34 Warning Cannot get stream information. Maybe file format [AVCHD/BDMV] was misdetected due to incorrect file extension.
2010-12-21 19:37:34 Warning Stream information exception: "Not enough data to decode DTS-HD Header (C:\workplace\FFMpeg\U_Parser_DTS.pas, line 317)"
2010-12-21 19:37:33 Important ****************************************Conversion process : session start****************************************
2010-12-21 19:37:33 Info Selected DVD menu template : Default, simple menu
2010-12-21 19:26:27 Important ****************************************Conversion process : session end****************************************
2010-12-21 19:26:27 Info An error occured while converting
2010-12-21 19:26:27 Warning Cannot get stream information. Maybe file format [AVCHD/BDMV] was misdetected due to incorrect file extension.
2010-12-21 19:26:27 Warning Stream information exception: "Not enough data to decode DTS-HD Header (C:\workplace\FFMpeg\U_Parser_DTS.pas, line 317)"
2010-12-21 19:26:25 Important ****************************************Conversion process : session start****************************************
2010-12-21 19:26:25 Info Selected DVD menu template : Black Mirror with video
2010-12-21 19:24:50 Info 7 Menu templates loaded.
2010-12-21 19:24:48 Info Available Memory : 4868 Mb.
2010-12-21 19:24:48 Info Total Memory : 6135 Mb.
2010-12-21 19:24:48 Info Available extended Virtual Memory : 0 Mb.
2010-12-21 19:24:48 Info Available Virtual Memory : 1843 Mb.
2010-12-21 19:24:48 Info Total Virtual Memory : 2047 Mb.
2010-12-21 19:24:48 Info Memory Load : 33%
2010-12-21 19:24:48 Info Available Physical Memory : 2028 Mb.
2010-12-21 19:24:48 Info Total Physical Memory : 3068 Mb.
2010-12-21 19:24:48 Info System default language : English (Canada)
2010-12-21 19:24:48 Info User default language : English (United States)
2010-12-21 19:24:48 Info Version : 1.0.0.3
2010-12-21 19:24:48 Info ExeName : C:\Program Files\VSO\Blu-ray to DVD converter\BlurayToDVDConverter.exe
2010-12-21 19:24:48 Info OS : Microsoft Windows 7 Professional (Build 7600)
2010-12-21 19:24:48 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-12-21 19:24:48 Info Drive has IDE-ATAPI physical interface
2010-12-21 19:24:48 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2010-12-21 19:24:48 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-12-21 19:24:48 Info Drive has IDE-ATAPI physical interface
2010-12-21 19:24:47 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2010-12-21 19:24:47 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2010-12-21 19:24:47 Info Drive has Serial ATA physical interface
2010-12-21 19:24:47 Info New Drive selected : 4:0:0 - SONY BDRW BWU-200S 1.0b [H] (Ide)
2010-12-21 19:24:47 Info Using Advanced SPTI interface
2010-12-21 19:24:46 ---- ******************** Log session start 21-Dec 19:24:46.518 PID 4660********************

[Claire]

currently being worked on with Cedric, the developer, and the javinated directly

[cedric]

Hi javinated,

Have you tried with last 1.1.0.0 Blu-ray to DVD version?

http://www.vso-software.fr/products/blu ... to-dvd.php

[javinated]

This time the movie was converted with your latest version (1.1.0.0), but crashed at the point of preparing to burn. It stopped at the point where it was building dvd menu and showed a time of 13hrs 30min 29sec left to go, but this is farther along in the process than the previous attempt. I tried to later burn, using the burn already ripped dvd project, but was not successful.
I'd just left everything at the default setting within the software.
Including the log file and errors generated, incase they may be of some use to you.

1st vso crash log: (crash at preparing dvd menu)
2011-01-08 19:12:16 Info Writable disc DVD-R inserted. Ready to write
2011-01-08 18:18:48 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-08 18:18:48 Info Drive has IDE-ATAPI physical interface
2011-01-08 18:18:48 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-08 18:18:48 Info Conversion process completed successfully
2011-01-08 18:18:47 Info Rendering rate: 1.64 x Realtime
2011-01-08 18:18:47 Info DVD duration (incl. menus) 02:03:55 (~ 7435 sec.) - rendering time 01:15:38
2011-01-08 18:18:47 Info Generated duration 7435.83 sec., expected 7436.11 sec.
2011-01-08 18:16:40 Info P-SDT buffer Underflow 1 times, 1260 bytes peak
2011-01-08 18:16:40 Info 33234 frames duplicated
2011-01-08 18:12:41 Info Chapter #30 start at 115:13.406
2011-01-08 18:10:01 Info Chapter #29 start at 111:25.679
2011-01-08 18:06:34 Info Chapter #28 start at 106:21.375
2011-01-08 18:03:30 Info Chapter #27 start at 101:55.609
2011-01-08 18:01:25 Info Chapter #26 start at 98:55.429
2011-01-08 17:59:30 Info Chapter #25 start at 96:11.766
2011-01-08 17:57:24 Info Chapter #24 start at 93:13.588
2011-01-08 17:51:49 Info Chapter #23 start at 85:9.104
2011-01-08 17:50:08 Info Chapter #22 start at 82:47.963
2011-01-08 17:48:45 Info Chapter #21 start at 80:44.339
2011-01-08 17:46:08 Info Chapter #20 start at 76:51.106
2011-01-08 17:44:01 Info Chapter #19 start at 73:45.421
2011-01-08 17:41:14 Info Chapter #18 start at 69:45.181
2011-01-08 17:39:06 Info Chapter #17 start at 66:38.494
2011-01-08 17:35:21 Info Chapter #16 start at 61:16.673
2011-01-08 17:33:52 Info Chapter #15 start at 58:4.981
2011-01-08 17:32:31 Info Chapter #14 start at 55:14.311
2011-01-08 17:30:58 Info Chapter #13 start at 51:58.115
2011-01-08 17:29:25 Info Chapter #12 start at 48:38.415
2011-01-08 17:28:27 Info Chapter #11 start at 46:38.295
2011-01-08 17:25:39 Info Chapter #10 start at 40:35.433
2011-01-08 17:22:54 Info Chapter #9 start at 34:31.069
2011-01-08 17:21:12 Info Chapter #8 start at 30:49.347
2011-01-08 17:19:25 Info Chapter #7 start at 27:4.122
2011-01-08 17:16:23 Info Chapter #6 start at 20:43.742
2011-01-08 17:14:05 Info Chapter #5 start at 15:47.446
2011-01-08 17:10:53 Info Chapter #4 start at 10:57.156
2011-01-08 17:08:41 Info Chapter #3 start at 7:58.478
2011-01-08 17:06:05 Info Chapter #2 start at 4:22.262
2011-01-08 17:03:09 Info Stream #2 - Audio sync at 53.33 ms: 52.38 ms added
2011-01-08 17:03:09 Info Audio settings: Automatic With DTS -> AC-3 conversion
2011-01-08 17:03:09 Info Output Stream #2 (AUDIO) - ac3, 48000 Hz, stereo, 192 kb/s
2011-01-08 17:03:09 Info Encoding English, AC3, 2 ch. with 6 threads
2011-01-08 17:03:09 Info Output Stream #1 (VIDEO) - mpeg2video, yuv420p, 720x480 [PAR 32:27 DAR 16:9], q=1-31, 4484 kb/s, pulldown: 23.976 -> 29.97 Fps
2011-01-08 17:03:09 Info Encoding MPEG-2 with 6 threads
2011-01-08 17:03:09 Info Decoding Audio: dca, 48000 Hz, stereo, s16, 1536 kb/s with 4 threads
2011-01-08 17:03:09 Info Decoding Video: VC1 DMO, yuv420p, 1920x1080 [PAR 1:1 DAR 16:9], 3350 kb/s with 4 threads
2011-01-08 17:03:09 Info Video processing: Lanczos (VSO) resampler (1920*1080)->(720*480) 6 threads
2011-01-08 17:03:09 Info 20 Stream(s) found - est. duration 01:57:56.111, reference 01:57:56.111
2011-01-08 17:03:09 Info Opening file "H:\BDMV\index.bdmv"
2011-01-08 17:03:06 Important ****************************************Conversion process : session start****************************************
2011-01-08 17:03:06 Info Converted project will be burnt using I: drive
2011-01-08 17:03:06 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-08 17:03:06 Info Drive has IDE-ATAPI physical interface
2011-01-08 17:03:06 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-08 17:03:06 Info Selected DVD menu template : Default, simple menu
2011-01-08 17:02:55 Info Writable disc DVD-R inserted. Ready to write
2011-01-08 17:02:18 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-08 17:02:18 Info Drive has IDE-ATAPI physical interface
2011-01-08 17:02:17 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-08 17:02:17 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-08 17:02:17 Info Drive has IDE-ATAPI physical interface
2011-01-08 17:02:17 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-08 17:02:17 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2011-01-08 17:02:17 Info Drive has Serial ATA physical interface
2011-01-08 17:02:17 Info New Drive selected : 4:0:0 - SONY BDRW BWU-200S 1.0b [H] (Ide)
2011-01-08 17:02:17 Info 7 Menu templates loaded.
2011-01-08 17:02:16 Info Available Memory : 5061 Mb.
2011-01-08 17:02:16 Info Total Memory : 6135 Mb.
2011-01-08 17:02:16 Info Available extended Virtual Memory : 0 Mb.
2011-01-08 17:02:16 Info Available Virtual Memory : 1853 Mb.
2011-01-08 17:02:16 Info Total Virtual Memory : 2047 Mb.
2011-01-08 17:02:16 Info Memory Load : 31%
2011-01-08 17:02:16 Info Available Physical Memory : 2107 Mb.
2011-01-08 17:02:16 Info Total Physical Memory : 3068 Mb.
2011-01-08 17:02:16 Info System default language : English (Canada)
2011-01-08 17:02:16 Info User default language : English (United States)
2011-01-08 17:02:16 Info Version : 1.1.0.0
2011-01-08 17:02:16 Info ExeName : C:\Program Files\VSO\Blu-ray to DVD\BlurayToDVDConverter.exe
2011-01-08 17:02:16 Info OS : Microsoft Windows 7 Professional (Build 7600)
2011-01-08 17:02:15 Info Using Advanced SPTI interface
2011-01-08 17:02:15 ---- ******************** Log session start 2011-01-08 17:02:15.283 PID 4216********************

2nd vso crash log: (immediate crash on attempting burn an already ripped dvd project)
2011-01-08 19:55:41 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-08 19:55:41 Info Drive has IDE-ATAPI physical interface
2011-01-08 19:55:41 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-08 19:55:41 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-08 19:55:41 Info Drive has IDE-ATAPI physical interface
2011-01-08 19:55:41 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-08 19:55:41 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2011-01-08 19:55:41 Info Drive has Serial ATA physical interface
2011-01-08 19:55:41 Info New Drive selected : 4:0:0 - SONY BDRW BWU-200S 1.0b [H] (Ide)
2011-01-08 19:55:40 Info 7 Menu templates loaded.
2011-01-08 19:55:39 Info Available Memory : 4971 Mb.
2011-01-08 19:55:39 Info Total Memory : 6135 Mb.
2011-01-08 19:55:39 Info Available extended Virtual Memory : 0 Mb.
2011-01-08 19:55:39 Info Available Virtual Memory : 1853 Mb.
2011-01-08 19:55:39 Info Total Virtual Memory : 2047 Mb.
2011-01-08 19:55:39 Info Memory Load : 32%
2011-01-08 19:55:39 Info Available Physical Memory : 2059 Mb.
2011-01-08 19:55:39 Info Total Physical Memory : 3068 Mb.
2011-01-08 19:55:39 Info System default language : English (Canada)
2011-01-08 19:55:39 Info User default language : English (United States)
2011-01-08 19:55:39 Info Version : 1.1.0.0
2011-01-08 19:55:39 Info ExeName : C:\Program Files\VSO\Blu-ray to DVD\BlurayToDVDConverter.exe
2011-01-08 19:55:39 Info OS : Microsoft Windows 7 Professional (Build 7600)
2011-01-08 19:55:38 Info Using Advanced SPTI interface
2011-01-08 19:55:38 ---- ******************** Log session start 2011-01-08 19:55:38.465 PID 5632********************

Hope that is of some help.
Cheers!...and thanks.

[cedric]

Hi,

Please, can you try to install the last beta version :

http://forums.vso-software.fr/blu-ray-t ... 13040.html

You will found the download link on bottom of first post.

I'm waiting for your feedback...

[javinated]

Thanks again for your time...
Tried again with the latest version 1.1.0.7 without success. Changing any settings has no effect.
Log file:
2011-01-18 15:31:42 Info An error occured while converting
2011-01-18 15:31:42 Warning H:\BDMV\PLAYLIST\00100.mpls input file can't be opened
2011-01-18 15:31:42 Warning Cannot get stream information. Maybe file format [AVCHD/BDMV] was misdetected due to incorrect file extension.
2011-01-18 15:31:42 Warning Stream information exception: "Not enough data to decode DTS-HD Header (C:\workplace\FFMpeg\U_Parser_DTS.pas, line 317)"
2011-01-18 15:31:41 Info Converted project will be burnt using I: drive
2011-01-18 15:31:41 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-18 15:31:41 Info Drive has IDE-ATAPI physical interface
2011-01-18 15:31:41 Info New Drive selected : 6:0:0 - HL-DT-ST DVDRAM GH22LS50 TL02 (Scsi)
2011-01-18 15:30:44 Info Writable disc DVD-R inserted. Ready to write
2011-01-18 15:29:33 Info 7 Menu templates loaded.
2011-01-18 15:29:32 Info Using Advanced SPTI interface
2011-01-18 15:29:31 Info Available Memory : 4966 Mb.
2011-01-18 15:29:31 Info Total Memory : 6135 Mb.
2011-01-18 15:29:31 Info Available extended Virtual Memory : 0 Mb.
2011-01-18 15:29:31 Info Available Virtual Memory : 1852 Mb.
2011-01-18 15:29:31 Info Total Virtual Memory : 2047 Mb.
2011-01-18 15:29:31 Info Memory Load : 33%
2011-01-18 15:29:31 Info Available Physical Memory : 2030 Mb.
2011-01-18 15:29:31 Info Total Physical Memory : 3068 Mb.
2011-01-18 15:29:31 Info System default language : English (Canada)
2011-01-18 15:29:31 Info User default language : English (United States)
2011-01-18 15:29:31 Info Version : 1.1.0.7
2011-01-18 15:29:31 Info ExeName : C:\Program Files\VSO\Blu-ray to DVD\BlurayToDVDConverter.exe
2011-01-18 15:29:31 Info OS : Microsoft Windows 7 Professional (Build 7600)
2011-01-18 15:29:30 ---- ******************** Log session start 18-Jan 15:29:30.763 PID 2616********************

[Claire]

we are trying to reproduce the problem but have not yet been able to

[Claire]

The latest version is 1.1.0.11 available here:

*** Updated -> New 1.1.0.12 version available ***
http://oasis.vso-software.fr/Beta/Blura ... 1.0.12.exe

Can you download it, if you confirm you still have the problem could we connect to your computer to try and see what is going on?

To do this we would use TeamViewer -we would need to set up a time where we are both connected. The download for teamviewer is here:

http://download2.vso-software.fr/other/TeamViewerQS.exe

[cedric]

Hi,

Please, can you try with last beta version (1.2.0.0) I've just published :

http://forums.vso-software.fr/vso-blu-r ... 12998.html

I'm waiting for your feedback...

Thank you.

[javinated]

Sorry for taking so long...
I'm really sorry to have taken your time with this, but I just noticed this morning that this disc isn't a Blue-ray after all. Thanks for your time and I'll try to pay better attention the next time.