Audio and video not in sync

Minosh · Post by **Minosh** » Sun Jul 08, 2012 3:53 am

Re: Audio and video not in sync

My audio is also about 2 seconds ahead of my video when I convert Blu-Ray to DVD. VERY annoying!!

Windows 7 Professional (x64) Service Pack 1 (build 7601).
3.30 gigahertz Intel Core i7-3960X overclocked to 4+ gigahertz
No memory cache
64-bit ready
Multi-core (6 total)
Hyper-threaded (12 total)
Mother Board: ASUSTeK SABERTOOTH X79 Rev 1.xx
65.514 GB Usable Installed Memory
NVIDIA GeForce GTX 670
NVIDIA High Definition Audio
Realtek High Definition Audio

Post by **Claire** » Mon Jul 09, 2012 8:41 am

Hello,

What movie?

Minosh · Post by **Minosh** » Tue Jul 10, 2012 10:48 pm

Blu-Ray Movies that don't synch when converted to DVD:

Gladiator
Tru Grit
J Edgar
Social Network
Source Code
American Graffiti
Bridesmaids
etc. !!!!!!!!!!!!!

Post by **Claire** » Wed Jul 11, 2012 9:39 am

Please try with 2.0.0.11 the audio should be in sync
http://forums.vso-software.fr/blu-ray-c ... 15487.html

Minosh · Post by **Minosh** » Sun Jul 15, 2012 5:26 am

I downloaded 2.0.0.11 but it seems to be a trial version and limited to 10 minutes. I put in my key but it didn't accept it!!! Does that mean that I have to PAY for a new version in order to get it to work!!???? Also, the 10 minutes I got was completely pixelated and not viewable. It's obviously a BETA version but HOW CAN I CONVERT MY BLU-RAY DVD'S TO STANDARD DVD'S AS YOU HAVE ADVERTISED????

Very frustrated...........HELP !!!!!!

Post by **Claire** » Tue Jul 17, 2012 9:58 am

Hello,

If you have a problems with your key you can contact our support, we will see if you are entitled for version 2 free of charge (if your license is less than 1 year old).

Is version 1.4.0.8 not working for you? Is that why you tried the beta?

Minosh · Post by **Minosh** » Tue Jul 17, 2012 9:26 pm

Still no help from VSO!!! I just tried the trial version of DVDfab and IT WORKS PERFECTLY WITH AUDIO/VIDEO SYNC AND GREAT PICTURE. I think VSO better get their act together....you're falling behind, big time. I don't think your converter is tuned to the latest/greatest equipment (checkout my specs)

Minosh

Minosh · Post by **Minosh** » Tue Jul 17, 2012 10:42 pm

http://www.flickr.com/photos/seacliffca ... hotostream

Here's a screenshot of what I get when I try to use the Beta 2 version. Very "artistic" but not to great as a movie!!

JJ · Post by JJ » Wed Jul 18, 2012 1:37 am

Just a simple thing to try - clock your CPU to normal speed and try again.
Overclocking is known to cause any kind of weird errors, even preventing Windows installation.
Most programs prohibit overclocking; it is always done on your own responsibility and any problems arising are ignored.

Minosh · Post by **Minosh** » Wed Jul 18, 2012 5:01 am

Thanks for the suggestion. All of my other video/photo processing programs (Capture NX2, Photoshop CS6, Sony Vegas Pro 11, etc., etc.) work just fine, but I'll give standard clocking a try, but what a waste, especially when I have HUGE raw video files to process. This particular CPU can be clocked to almost 5ghz w/o problems according to Internet info (always correct :lol:), but you never know. Interesting that DVDfab converter (trial version) works perfectly.

Post by **Claire** » Wed Jul 18, 2012 7:59 am

Still no help from VSO!!! I just tried the trial version of DVDfab and IT WORKS PERFECTLY WITH AUDIO/VIDEO SYNC AND GREAT PICTURE. I think VSO better get their act together....you're falling behind, big time. I don't think your converter is tuned to the latest/greatest equipment (checkout my specs)

Minosh

Ummm, you didn't see my post, just above this one you made? I work at VSO. If you want a direct reply from VSO, write to the support, the forums are a place for everyone and does not guarantee someone from VSO will reply.

Minosh · Post by **Minosh** » Tue Jul 24, 2012 9:22 pm

Sent a couple of emails directly to VSO last week with no response. Not a user friendly operation...... They're "not in sync" just like their product.

Post by **cedric** » Wed Jul 25, 2012 10:47 am

Hello,

Can you give me the email address you used to contact VSO?
I can't found any mail support from the address you used for register in VSO forum.
I can't find this address in our user database too.

Please send me directly an email at cedric@vsosoftware.fr

Regards.