Cannot sort out Access Violation problem

[MrFawlty]

I have had this problem with version 1.4.0.8 and with version 2. Am now running the latest version (2.1.1.16) and still get the Access Violation error if I try to click the 'Advanced Settings' button, and also part way thru the conversion (Sometimes it is fairly quickly, other times it gets almost all the way to the end)

I am running Windows 7 SP1 x64 with AnyDVD . I haven't tried ripping the entire BluRay to disk first as doing that would not be acceptable anyway. I have tried disabling DEP for the program.

My specs:

http://speccy.piriform.com/results/jFsm ... Feqlh0Kl2n

[MrFawlty]

I guess nobody has a solution.

[JJ]

Maybe nobody has a solution because they are not getting that error?

Usual causes for that type of error are fixed by VSO Clean and reinstall.

[MrFawlty]

Sorry, didn't mean to sound impatient.

I have tried VSO clean. Also tried turning off DEP for the application.

Will have to try contacting the support team directly.

[Claire]

@ MrFawlty
can you try with the new version?
http://forums.vso-software.fr/blu-ray-c ... 15487.html

[MrFawlty]

Tried it but it still doesn't work.

I used the VSO Clean tool to remove the old version, then rebooted before installing this one.

[cedric]

Hi MrFawlty,

Thank you for your helpfull screenshot...

Can you try with the last beta version I've just published (2.1.1.19) to check if your problem is fixed?
If you don't get the access violation, I think your problem can be with your graphic card drivers (can you check if a new verison is available?)
If you still have the access violation, can you uninstall the Elby low filter, reboot your computer then retry?

I'm waitingf for your feedback...

Thank you!

[MrFawlty]

Well, it has been a while, but I have been busy and have recently re-built the system with a new installation of Win8. I now no longer get the Access Violation error but the app crashes all the time. I get the following error, normally a couple minutes into conversion:

Faulting application name: BlurayConverterUltimate.exe, version: 2.1.1.24, time stamp: 0x50b7b9fc
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ae12
Exception code: 0xc0000005
Fault offset: 0x0000b070
Faulting process ID: 0xe00
Faulting application start time: 0x01cdce82e7d52747
Faulting application path: C:\Program Files (x86)\VSO\Blu-ray Converter Ultimate\2\BlurayConverterUltimate.exe
Faulting module path: C:\Windows\SYSTEM32\msvcrt.dll
Report ID: 71a5e12b-3a76-11e2-be6c-0030679e6f6f
Faulting package full name:
Faulting package-relative application ID:

I am using the latest beta 2.1.1.24 as you can see above. I do know that msvcrt.dll is part of the Microsoft C Runtime so I have tried updating that but no difference. Is this now a Windows 8 thing?

[JJ]

I noticed that windows reports no antivirus on your old system, but there is connection from your system to Comodo server, are you running Comodo?

[MrFawlty]

That old report is no longer valid as I have rebuilt with a clean installation of Windows 8. I am currently just using the built-in Windows Defender AV which seems good enough for an HTPC.

[Claire]

so no problems in Blu-ray Converter?

FYI a new 2.1.1.24 version was posted (in last 2 hours)

[cedric]

Hi MrFawlty,

Can you check if your problem is fixed with current default version:

http://fr.vso-software.fr/products/blur ... verter.php

I'm waiting for your feedback...

Thank you!

[MrFawlty]

Claire, I am already using that version, as I had already shown in my post.

Cedric, you want me to try going back to the old, non-beta version?

[cedric]

The released version (on our web site) has been released today, I'm not sure you installed this version... (but the yesterday forum version)

Regards,

[MrFawlty]

Nope, still the same error with 2.1.1.25. Getting bored of this now. I haven't managed to rip one disc successfully.

Faulting application name: BlurayConverterUltimate.exe, version: 2.1.1.25, time stamp: 0x50b8e6c6
Faulting module name: msvcrt.dll, version: 7.0.9200.16384, time stamp: 0x5010ae12
Exception code: 0xc0000005
Fault offset: 0x00009bc7
Faulting process ID: 0xe20
Faulting application start time: 0x01cdcf6037defd5f
Faulting application path: C:\Program Files (x86)\VSO\Blu-ray Converter Ultimate\2\BlurayConverterUltimate.exe
Faulting module path: C:\Windows\SYSTEM32\msvcrt.dll
Report ID: 8a109ce0-3b53-11e2-be6e-0030679e6f6f
Faulting package full name:
Faulting package-relative application ID:

[JJ]

Check answer here: http://social.technet.microsoft.com/For ... a3098f4f9f

[cedric]

Hi Mrfawlty,

I'm also really annoyed, especially as you are the only person having this problem...

Can you give me the error address displayed when error appear ("access violation at...")

Do you have a quick internet connection?
If yes I will be able to fix your problem easily by doing a remote debug session.

Be sure we will do everything we can to fix your problem...

Thank you!

[MrFawlty]

I've fixed it! I was troubleshooting another problem with a different application and discovered that it was the nVidia graphics driver causing it. I uninstalled the card and switched to the built-in AMD graphics and that problem went away. Then I thought, 'I wonder if it has fixed the Blu-Ray Converter issue', really not expecting it to, but lo and behold, it all works perfectly now!

So to anyone with issues, check if your graphics adapter and driver are not the problem.

Thank you SO much for all the help and concern shown.

EDIT: Scrub that, error came back. It did make a difference tho, so more investigation...