Can't detect a media file problem bitdefender

[ras]

Hello I had a question on how to make VSO 2.9.14.8 work for my system
I have windows 8 with bitdefender 2013 antivirus protection ( I read the forum on how to make bitdefender 2013 compatible)
I also use a VPN called TunnelBear. Your website says It supports all main VPNs and proxy servers
Compatible with SOCKS5 protocols and HTTP.
Is TunnelBear a "main" VPN?
I cannot seem to get VSO to detect videos to download.
the video I am trying to download is listed as a working site by users

any assistance in this matter would be greatly appreciated

[ras]

this is a repost as I forgot to post a copy of my log report. Thank you for your patience.

Hello I had a question on how to make VSO 2.9.14.8 work for my system
I have windows 8 with bitdefender 2013 antivirus protection ( I read the forum on how to make bitdefender 2013 compatible)
I also use a VPN called TunnelBear. Your website says It supports all main VPNs and proxy servers
Compatible with SOCKS5 protocols and HTTP.
Is TunnelBear a "main" VPN?
I cannot seem to get VSO to detect videos to download.
the video I am trying to download is listed as a working site by users

any assistance in this matter would be greatly appreciated
Log Report:

PCAP available adapters: 5

Total Physical Memory : 8071 Mb.
Available Physical Memory : 5891 Mb.
Memory Load : 27%
Total Virtual Memory : 2047 Mb.
Available Virtual Memory : 1882 Mb.
Available extended Virtual Memory : 0 Mb.
Total Memory : 16263 Mb.
Available Memory : 14554 Mb.
Processor Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz with 4 core(s) CPU
Pipeline(s): 4 - parallelize up to 4
Supported instruction set: MMX,sse,sse2,sse3,ssse3,sse41,sse42,avx,aes
OS : Windows 8 (64 bits), Build 9200, service pack 0.0
file name : C:\Program Files (x86)\VSO\VSO Downloader\2\VsoDownloader.exe
file version : 2.9.14.8
User language : English (United States)
System language : English (United States)

Streaming monitoring enabled: Realtek PCIe GBE Family Controller
Previous download successfully loaded: 0

wpcap.dll successfully loaded: WinPcap version 4.1.2 (packet.dll version 4.1.0.2001), based on libpcap version 1.0 branch 1_0_rel0b (20091008)
packet.dll successfully loaded: 4.1.0.2001 (driver)
PCAP driver version:

avutil.dll: 51.64.100.311
avformat.dll: 54.16.104.311
avcodec.dll: 54.40.100.311
Winsock: Version 2.2 - WinSock 2.0 Running
ad_c.dll loaded: version 1.2

[Claire]

the help / dectect my first video does not work?

[ras]

The help/detect my first video does not work.