Bug: main screen freeze

[Wout000]

About 70% into an encoding from MKV to MP4 (h.264) in a project of about 3.3GB (end result) the main screen freezes.
Unable to click anything, or move the screen around, it just sits there showing whatever percentage it froze at but the VSO process itself still works and you can clearly see the CPU cores still working.
After leaving it a while, the CPU cores usage stalls and the project finishes and creates the resulting file which works (except for the subtitles see other thread).
The screen remains frozen and needs to be killed by using the task manager.

The crash logs don't mention the crash at all.

Using windows 7 (64bit) with the latest beta.
8 core CPU using AMD graphics card with acceleration enabled.

[Claire]

can you post your log file please? It would provide us lots of information including the 1st question we will ask and that is if you are using the latest beta version?

[Wout000]

Just had another one. This time it actually showed an error.
As you can see from the log, it actually did finish the encoding. The program process itself didn't freeze as it finished the encoding, but the main screen froze and threw an error.
Not really a problem as it does finish the job but it's annoying to say the least.

Sidenote1: the added subtitles didn't work even though the log doesn't show any error (bug I mentioned before).
Sidenote2: The dutch language has some spelling mistakes in them.

Code: Select all

:crash_log='C:\ProgramData\VSO\VSO Video Converter\1\Log\VSO Video Converter 1_crashlog_.20140212.101107.302.log'
:library=false
:app_name=vsoVideoConverter.exe
:app_version=1.1.0.30
:most_recent=first
:event_header='{time}  {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

11:14:00.150  ------------            *************File encoded successfully: TESTFILE.mp4 - MKV TESTFILE - Generic video**************
11:14:00.149  Info                    subtitle #3 - Encoded subtitles frames: 45
11:14:00.148  Info                    video #1 - Processed video frames: 152122 (152120 frames encoded, 0 frames dropped, 0 frames duplicated)
10:13:38.081  ------------            +-> [subtitle #3 - dvd_subtitle subtitle, 1280x534  [nl]]
                                      +-- [subtitle #3 - srt subtitle]
                                      +-> [audio #2 - aac audio, 48000Hz, 5.1 Ch., 576 Kbps [en]]
                                      +-- [audio [eng] 0:0:1 - dts hoofd geluid 5.1 Ch., 48000 Hz, 1536 Kbps]
                                      +-> [video #1 - h264 video, 1280x534, , 163x68, 23,98Fps, 1896 Kbps [en]]
                                      +-- [video dxva2 [eng] video h264 1280x534 163:68 yuv420p, 23,98 fps, 0 Kbps]
                                      ************* MKV TESTFILE -> TESTFILE.mp4 - MP4 - H264 *************
                                      Video filters used: 
                                      - Output pixel format: YUV420P
                                      - DeInterlace filter: FFmpeg
                                      - Scale filter: linear (vso). Fit method: automatic (Padding: top: 0, bottom: 0, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
10:13:38.080  Info                    Chapters to generate: 10
10:13:38.074  Info                    h264: using hardware decoder adapter #0 - AMD Radeon HD 6800 Series, vendor 0x1002 (ATI), device 0x6738, revision 0
10:13:37.809  Group               ******************** All Is Lost -> All Is Lost.mp4 ********************|GK_TITLESET|
10:13:37.809  Info                No size limit. Use of quality factor: VSO standaard
10:13:37.808  Info                Number of core(s) used for encoding : 8
10:13:37.807  Info                Number of core(s) used for decoding : 8
10:13:37.807  Info                [ ] Use 2 pass encoding
10:13:37.806  Info                [ ] Use best video quality settings
10:13:37.806  Info                [x] Use hardware decoding (if possible)
10:13:37.805  Info                Max simultaneous conversions: 8
10:13:37.770  Group           File encoding sessie gestart op  10:13:37: 1 sequence(s) voor encode|GK_CONVERT_SESSION|
10:12:57.254  Info            h264: using hardware decoder adapter #0 - AMD Radeon HD 6800 Series, vendor 0x1002 (ATI), device 0x6738, revision 0
10:11:36.558  Info            h264: using hardware decoder adapter #0 - AMD Radeon HD 6800 Series, vendor 0x1002 (ATI), device 0x6738, revision 0
                              ^^^Repeated 5 Times in 1 minute(s) 8 second(s) 30 millisecond(s)^^^
10:11:32.989  Info            h264: using hardware decoder adapter #0 - AMD Radeon HD 6800 Series, vendor 0x1002 (ATI), device 0x6738, revision 0
10:11:32.493  Info                 Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
10:11:32.480  Info                 Drive has IDE-ATAPI physical interface
10:11:32.471  Info                 New Drive selected : 1:0:0 - HL-DT-ST DVDRAM GH22NS50 TN02 [E] (Ide)
10:11:32.470  Info                 Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
10:11:32.457  Info                 Drive has IDE-ATAPI physical interface
10:11:32.447  Info                 New Drive selected : 1:0:0 - HL-DT-ST DVDRAM GH22NS50 TN02 [E] (Ide)
10:11:09.852  Info                 Using Advanced SPTI interface
10:11:09.852  Group           Brand gedeelte events
10:11:09.852  Info            Totaal aanwezig geheugen : 8183 Mb.
                              
                              Beschikbar Physical Geheugen : 6265 Mb.
                              In het Geheugen geladen  : 23%
                              Totaal Virtueel Geheugen : 2047 Mb.
                              Beschikbaar Virtueel Geheugen : 1752 Mb.
                              Beschikbaar toegevoegd Virtueel Geheugen : 0 Mb.
                              Totaal Geheugen : 16364 Mb.
                              Beschikbaar Geheugen : 13489 Mb.
10:11:09.852  Info            Processor Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz met 8 core(s) CPU
                              Pipeline(s): 8 - parallelize up to 8
                              Ondersteunde instructie set: MMX,sse,sse2 (slow),sse3,ssse3,sse41,sse42
10:11:09.849  Info            OS : Windows 7 (64 bits), Build 7601, service pack 1.0
                              file naam : C:\Program Files (x86)\VSO\VSO Video Converter\1\vsoVideoConverter.exe
                              file versie : 1.1.0.30
                              Taal van de gebruiker   : Nederlands (Nederland)
                              Systeem Taal : Nederlands (Nederland)
10:11:07.303  ------------    ************************vsoVideoConverter.exe:8944 Log session start 2014-02-12 at 10:11:07.100*************************

[Claire]

can you try without the hardware decoding option checked?

[Wout000]

Happens with hardware decoding on or off. Just tested with off and same freeze, this time without error messages.
Main screen freezes and only the border remains. The process is still running and will likely finish without error.

I'm guessing there is a severe memory leak in the GUI that makes it timeout or run freeze because of the lack of resources.

[Wout000]

I think i'm close to putting my finger on why this is happening.
When i keep an eye out on my RAM memory, I notice that my 'available' memory goes to 0 when the conversion is about 70% done.
My "cache" memory however keeps growing and growing to the point it can't grow no more and therefor freezes the program.

I'd suggest to offload data instead of the cache memory to the harddrive, to preserve some available memory and to regularly flush the cache. It would also make the conversion more reliable and even allow to restart the encoding after a power out.

[Claire]

I sent you a PM asking if you could send us the video file to correct the problem.

[cedric]

Hello Wout000,

Please can you try with the last beta version (1.2.0.3):

http://forums.vso-software.fr/latest-be ... 17957.html

I'm waiting for your feedback...

Regards,