VSO not detecting

[Diesel67]

VSO is not detecting anything, even the test video. I clean the cache before using it and it still doesn't work. The only way to get it working is to reboot the computer whenever I want to use VSO, and that's a little bit much. What's happening?

[Copnm]

Hello Diesel67,

Try a fresh/clean install of the latest beta. If that doesn't work, post your log.

Thanks for reading,
Neil M

[Diesel67]

Log is attached.[attachment=0]VSO log screencap.png[/attachment]

[Copnm]

Hello Diesel67,

You have to post the actual log file. It's a '.txt' file. Instructions on how to do that as well as for a fresh/clean install are found here: http://forums.vso-software.fr/read-befo ... 16458.html.

Thanks for reading,
Neil M

[Diesel67]

I did the clean install according to your instructions and it worked for a day. Now I'm having the problem again. It won't detect your test video ("Detect my first video now") or any other. I cleaned the cache first. I shouldn't have to do the clean install every day or whenever I open the program, should I? The log file (txt) is attached. Please let me know what I'm doing wrong. Thank you.

[JJ]

If it works after clean install then everything is ok with program.
Something else is causing it to stop detecting, firewall/antivirus/PeerBlocker etc.

[Diesel67]

Received in triplicate. Thank you.

[Diesel67]

I switched browsers from MSIE 11 to the latest version of Firefox, and the program is detecting for the time being. However, for some but not all videos only 50% is downloaded, with a message that I need the full version. I HAVE the full, licensed version. How do I fix this? I don't think I have the keycode anymore.

[Claire]

I suggest contacting VSO directly to confirm you have the right license key for the version you are using.