VSO Downloader 4.0.0.19 - Download Error

[Nanook1963]

Hello:

I am trying to download a video from this source: See Top of Log file attached.

VSO Downloader recognizes the video but does not download, and gives me a "Download Error" after about 1 - 2 minutes...and shows a red download bar, with the video name above it. When I look in the download folder, the video file name is there but has a size of zero.

I have tried using both Network Drivers built into VSO Downloader, but with the same result.

I have attached the log file, and was wondering if someone could help?

Thanks in advance,

Nanook1963

[Benjamin]

please provide an url to reproduce the issue.

[Nanook1963]

Benjamin:

http://www.byutv.org/watch/c3bae702-d31 ... #!listMain

(The link is also listed on the top line of my log file).

Regards,

Nanook1963

[Benjamin]

I can get 60% of the stream then a timeout occured that cannot be restarted, you can try to restart the download but the server seems to be overloaded and do not support standard comands.

[Nanook1963]

Weird.

I can't get anything to download.

Do you think there will be a solution to this in a future version of VSO Downloader?

[Benjamin]

can you read the media without problem?

[Nanook1963]

I can view the media/stream in IE 11 with no problem but cannot download any part of the stream successfully in VSO Downloader. I get no green bar...only red bar when it fails.

When I look in download directory when the download fails, I see a correctly named .flv file, but it has a size of 0 bytes.

Nanook1963

[Benjamin]

Can you send me a report using our support tool:
http://download.vso-software.fr/vsorep.exe