Windows 10 Preview.

jonk · Post by **jonk** » Sun Apr 05, 2015 3:16 am

VSO Downloader with EVE driver won't install on Windows 10 Preview, continual error. Reboots or Help files give no fix. Any ideas?

EVE driver cannot detect compatible NIC.

Using Surface Pro 2

VSO/EVE install worked with the first releases of Windows 10, just not the last 2 releases.

JJ · Post by JJ » Sun Apr 05, 2015 8:36 am

Confirm, gives these errors:

But this is not a priority as Win 10 is far from being ready, they will most likely change code several times before it is ready for release.
With current version I can't even run Chrome properly, Firefox works.

Post by **Claire** » Tue Apr 07, 2015 8:59 am

Use the WinpCap driver instead.

JJ · Post by JJ » Tue Apr 07, 2015 1:20 pm

Sorry, gives same error except about WinpCap.

Post by **Benjamin** » Thu Apr 09, 2015 1:39 pm

can you display the logs of the NICs, you have an installation error with EVE but no error for Winpcap?

JJ · Post by JJ » Thu Apr 09, 2015 7:14 pm

This one good?

015-04-05 01:29:01.516 Log opened. (Time zone: UTC-07:00)
2015-04-05 01:29:01.516 Setup version: Inno Setup version 5.5.4 (u)
2015-04-05 01:29:01.516 Original Setup EXE: C:\Program Files\VSO\VSO Downloader\4\setup_eve_driver.exe
2015-04-05 01:29:01.516 Setup command line: /SL5="$40440,633001,119296,C:\Program Files\VSO\VSO Downloader\4\setup_eve_driver.exe" /VERYSILENT
2015-04-05 01:29:01.516 Windows version: 6.3.9600 (NT platform: Yes)
2015-04-05 01:29:01.516 64-bit Windows: No
2015-04-05 01:29:01.516 Processor architecture: x86
2015-04-05 01:29:01.516 User privileges: Administrative
2015-04-05 01:29:01.517 64-bit install mode: No
2015-04-05 01:29:01.536 Created temporary directory: C:\Users\10\AppData\Local\Temp\is-AFTPI.tmp
2015-04-05 01:29:01.603 Extracting temporary file: C:\Users\10\AppData\Local\Temp\is-AFTPI.tmp\vso_eve.dll
2015-04-05 01:29:01.889 Starting the installation process.
2015-04-05 01:29:01.891 Creating directory: C:\Program Files\VSO\VSO Downloader\4\eve1
2015-04-05 01:29:01.891 Directory for uninstall files: C:\Program Files\VSO\VSO Downloader\4\eve1
2015-04-05 01:29:01.891 Creating new uninstall log: C:\Program Files\VSO\VSO Downloader\4\eve1\unins000.dat
2015-04-05 01:29:01.893 -- File entry --
2015-04-05 01:29:01.893 Dest filename: C:\Program Files\VSO\VSO Downloader\4\eve1\unins000.exe
2015-04-05 01:29:01.894 Time stamp of our file: 2015-04-05 01:29:01.392
2015-04-05 01:29:01.894 Installing the file.
2015-04-05 01:29:01.897 Uninstaller requires administrator: Yes
2015-04-05 01:29:01.905 Successfully installed the file.
2015-04-05 01:29:01.906 -- File entry --
2015-04-05 01:29:01.906 Dest filename: C:\Program Files\VSO\VSO Downloader\4\eve1\vso_eve.dll
2015-04-05 01:29:01.906 Time stamp of our file: 2014-07-17 14:57:36.000
2015-04-05 01:29:01.906 Installing the file.
2015-04-05 01:29:02.101 Successfully installed the file.
2015-04-05 01:29:02.101 -- File entry --
2015-04-05 01:29:02.101 Dest filename: C:\Program Files\VSO\VSO Downloader\4\eve1\eve.cat
2015-04-05 01:29:02.102 Time stamp of our file: 2014-04-10 12:05:24.000
2015-04-05 01:29:02.102 Installing the file.
2015-04-05 01:29:02.110 Successfully installed the file.
2015-04-05 01:29:02.110 -- File entry --
2015-04-05 01:29:02.110 Dest filename: C:\Program Files\VSO\VSO Downloader\4\eve1\eve.inf
2015-04-05 01:29:02.110 Time stamp of our file: 2014-04-10 12:05:24.000
2015-04-05 01:29:02.110 Installing the file.
2015-04-05 01:29:02.114 Successfully installed the file.
2015-04-05 01:29:02.114 -- File entry --
2015-04-05 01:29:02.114 Dest filename: C:\Program Files\VSO\VSO Downloader\4\eve1\eve.sys
2015-04-05 01:29:02.115 Time stamp of our file: 2014-04-10 12:05:24.000
2015-04-05 01:29:02.115 Installing the file.
2015-04-05 01:29:02.153 Successfully installed the file.
2015-04-05 01:29:02.168 Installation process succeeded.
2015-04-05 01:29:07.736 installation failed: Windows Error 0x800F0205 - "The device instance name is invalid.
"
2015-04-05 01:29:07.736 Message box (OK):
EVE network driver installation error: installation failed: Windows Error 0x800F0205 - "The device instance name is invalid.
"
2015-04-05 01:32:20.139 User chose OK.
2015-04-05 01:32:20.139 Need to restart Windows? No
2015-04-05 01:32:20.150 Deinitializing Setup.
2015-04-05 01:32:20.170 Log closed.

jonk · Post by **jonk** » Tue Apr 14, 2015 3:33 am

Didn't even get an error code:

"Message box (OK):
EVE network driver installation error: eve_installer"

Post by **Benjamin** » Tue Apr 14, 2015 8:23 am

2015-04-05 01:29:07.736 installation failed: Windows Error 0x800F0205 - "The device instance name is invalid.
"
2015-04-05 01:29:07.736 Message box (OK):
EVE network driver installation error: installation failed: Windows Error 0x800F0205 - "The device instance name is invalid.
"

there is an error with the device name, by now if it works with Winpcap driver you don't need to install EVE driver.
We are working on a proxy solution that may replace the EVE driver and we expect to support the SSL protocol with it.

JJ · Post by JJ » Tue Apr 14, 2015 8:39 am

by now if it works with Winpcap driver you don't need to install EVE driver

Sadly it does not.
Installing without EVE gives no errors, but starting Downloader gives this:

Then going to settings to select WinPcap:

Post by **Benjamin** » Tue Apr 14, 2015 8:47 am

in the log (help > main log) you have a node named "NIC manager" that report all the analyze, do you see something suspect?

JJ · Post by JJ » Tue Apr 14, 2015 11:18 am

Logs are here, Win10 is running on virtual machine. Downloader is not recognizing it as Win 10, it is latest technical preview with all updates.

Crash log:

Code: Select all

:crash_log='C:\ProgramData\VSO\VSO Downloader\4\log\downloader_crash.20150414.040338.222.log'
:library=false
:app_name=VsoDownloader.exe
:app_version=4.2.6.2
:most_recent=first
:event_header='{time}  {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

04:03:38.222  Exception               Access violation at address 08D4B425 with 2 parameters: 
                                      Param 0: $00000001
                                      Param 1: $00000000
                                      Raised in pcap_findalldevs
04:03:38.074  ------------            ************************************Starting detection of the online network adapter************************************
04:03:38.074  Group               WinPcap (libpcap)
04:03:38.074  ------------        **************************Internet connected state:
                                  - LAN
                                  - Internet RAS installed
                                  - Online**************************
04:03:38.042  Warning             VSO EVE (NDIS) driver is not installed
04:03:37.896  Info                WinPcap (libpcap) 4.1.0.2980 driver is installed: started
04:03:36.339  Group           NIC manager
04:03:36.744  Info                Ad Blocker successfully loaded
04:03:36.476  Info                Registry successfully loaded
04:03:36.339  Group           settings
04:03:36.750  Group               pkt manager
04:03:36.745  Group               Lumberjack
04:03:36.745  Group               HLS
04:03:36.745  Group               HDS
04:03:36.339  Group               manual
04:03:36.339  Group           detection
04:03:37.894  Info                Winsock: Version 2.2 - WinSock 2.0 Running 
04:03:37.894  Info                avutil.dll: 52.34.100.331
04:03:37.894  Info                avformat.dll: 55.7.100.331
04:03:37.894  Info                avcodec.dll: 55.12.100.331
04:03:37.894  Info                ad_c.dll loaded: version 1.4
04:03:37.894  Info                wpcap.dll successfully loaded: WinPcap version 4.1.3 (packet.dll version 4.1.0.2980), based on libpcap version 1.0 branch 1_0_rel0b (20091008)
04:03:37.893  Info                packet.dll successfully loaded: 4.1.0.2980 (driver) 4.1.0.2980
04:03:36.339  Group           external
04:03:36.338  Info            Total Physical Memory : 2047 Mb.
                              
                              Available Physical Memory : 816 Mb.
                              Memory Load  : 60%
                              Total Virtual Memory : 2047 Mb.
                              Available Virtual Memory : 1868 Mb.
                              Available extended Virtual Memory : 0 Mb.
                              Total Memory : 2687 Mb.
                              Available Memory : 1022 Mb.
04:03:36.338  Info            Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz with 1 core(s) CPU
                              Pipeline(s): 1 - parallelize up to 1
                              Supported instruction set: MMX,sse,sse2,sse3,ssse3 (slow)
04:03:36.333  Info            OS : Windows 8 (32 bits), Build 0, service pack 0.0
                              file name : C:\Program Files\VSO\VSO Downloader\4\VsoDownloader.exe
                              file version : 4.2.6.2
                              User language   : English (United States)
                              System language : English (United States)
04:03:36.333  ------------    **************************VsoDownloader.exe:5944 Log session start 2015-04-14 at 04:03:36.058***************************

Main log:

Code: Select all

:std_log='C:\ProgramData\VSO\VSO Downloader\4\log\downloader_log.20150414.013731.582.log'
:library=false
:app_name=VsoDownloader.exe
:app_version=4.2.6.2
:most_recent=first
:event_header='{time}  {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=stopped
:group_indent=4

01:37:31.582  ------------    ***************VsoDownloader.exe:2692 Log session stop after 4 minute(s) 59 second(s) 865 millisecond(s)****************
01:37:31.435  Info            Download items saved
01:32:32.811  Important       Ultimate version not registered
01:32:31.879  Group           downloads
01:37:31.433  Info                Streaming monitoring stopped: 
01:35:37.259  Error                   No NIC supported by driver WinPcap (libpcap): Please reinstall the application and during the installation process make sure both network drivers are selected to be installed (EVE and WinPCAP).
01:35:37.259  Warning                 NIC connected to Internet not found automatically
01:35:37.238  ------------            ************************************Detection of the online network adapter finished************************************
01:35:37.237  Exception               Access violation at address 08D4B425 with 2 parameters: 
                                      Param 0: $00000001
                                      Param 1: $00000000
                                      Raised in pcap_findalldevs
01:35:37.226  ------------            ************************************Starting detection of the online network adapter************************************
01:35:37.226  Group               WinPcap (libpcap)
01:35:37.226  ------------        **************************Internet connected state:
                                  - LAN
                                  - Internet RAS installed
                                  - Online**************************
01:35:30.930  Error                   No NIC supported by driver WinPcap (libpcap): Please reinstall the application and during the installation process make sure both network drivers are selected to be installed (EVE and WinPCAP).
01:35:30.930  Warning                 NIC connected to Internet not found automatically
01:35:30.905  ------------            ************************************Detection of the online network adapter finished************************************
01:35:30.901  Exception               Access violation at address 08D4B425 with 2 parameters: 
                                      Param 0: $00000001
                                      Param 1: $00000000
                                      Raised in pcap_findalldevs
01:35:30.887  ------------            ************************************Starting detection of the online network adapter************************************
01:35:30.887  Group               WinPcap (libpcap)
01:35:30.887  ------------        **************************Internet connected state:
                                  - LAN
                                  - Internet RAS installed
                                  - Online**************************
01:35:25.973  Info                Streaming monitoring stopped: 
01:32:33.128  Error                   No NIC supported by driver VSO EVE (NDIS): Please reinstall the application and during the installation process make sure both network drivers are selected to be installed (EVE and WinPCAP).
01:32:33.128  Warning                 NIC connected to Internet not found automatically
01:32:33.114  ------------            ************************************Detection of the online network adapter finished************************************
01:32:33.114  Error                   unable to load adapters: driver is not ready
01:32:33.112  ------------            ************************************Starting detection of the online network adapter************************************
01:32:33.112  Group               VSO EVE (NDIS)
01:32:33.112  ------------        **************************Internet connected state:
                                  - LAN
                                  - Internet RAS installed
                                  - Online**************************
01:32:33.108  Important           switching driver, new one selected: VSO EVE (NDIS)
01:32:33.108  Warning                 NIC connected to Internet not found automatically
01:32:33.072  ------------            ************************************Detection of the online network adapter finished************************************
01:32:33.067  Exception               Access violation at address 08D4B425 with 2 parameters: 
                                      Param 0: $00000001
                                      Param 1: $00000000
                                      Raised in pcap_findalldevs
01:32:33.037  ------------            ************************************Starting detection of the online network adapter************************************
01:32:33.037  Group               WinPcap (libpcap)
01:32:33.037  ------------        **************************Internet connected state:
                                  - LAN
                                  - Internet RAS installed
                                  - Online**************************
01:32:33.012  Warning             VSO EVE (NDIS) driver is not installed
01:32:32.860  Info                WinPcap (libpcap) 4.1.0.2980 driver is installed: started
01:32:31.692  Group           NIC manager
01:32:31.879  Info                Ad Blocker successfully loaded
01:32:31.721  Info                Registry successfully loaded
01:32:31.692  Group           settings
01:32:31.879  Group               pkt manager
01:32:31.879  Group               Lumberjack
01:32:31.879  Group               HLS
01:32:31.879  Group               HDS
01:32:31.692  Group               manual
01:32:31.692  Group           detection
01:32:32.815  Info                Winsock: Version 2.2 - WinSock 2.0 Running 
01:32:32.815  Info                avutil.dll: 52.34.100.331
01:32:32.814  Info                avformat.dll: 55.7.100.331
01:32:32.814  Info                avcodec.dll: 55.12.100.331
01:32:32.814  Info                ad_c.dll loaded: version 1.4
01:32:32.814  Info                wpcap.dll successfully loaded: WinPcap version 4.1.3 (packet.dll version 4.1.0.2980), based on libpcap version 1.0 branch 1_0_rel0b (20091008)
01:32:32.813  Info                packet.dll successfully loaded: 4.1.0.2980 (driver) 4.1.0.2980
01:32:31.692  Group           external
01:32:31.692  Info            Total Physical Memory : 2047 Mb.
                              
                              Available Physical Memory : 754 Mb.
                              Memory Load  : 63%
                              Total Virtual Memory : 2047 Mb.
                              Available Virtual Memory : 1868 Mb.
                              Available extended Virtual Memory : 0 Mb.
                              Total Memory : 2687 Mb.
                              Available Memory : 1028 Mb.
01:32:31.692  Info            Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz with 1 core(s) CPU
                              Pipeline(s): 1 - parallelize up to 1
                              Supported instruction set: MMX,sse,sse2,sse3,ssse3 (slow)
01:32:31.687  Info            OS : Windows 8 (32 bits), Build 0, service pack 0.0
                              file name : C:\Program Files\VSO\VSO Downloader\4\VsoDownloader.exe
                              file version : 4.2.6.2
                              User language   : English (United States)
                              System language : English (United States)
01:32:31.687  ------------    **************************VsoDownloader.exe:2692 Log session start 2015-04-14 at 01:32:31.570***************************

Post by **Benjamin** » Tue Apr 14, 2015 12:35 pm

what version of Windows 10 do you emulate? do you use VMWare?

JJ · Post by JJ » Tue Apr 14, 2015 1:07 pm

Oracle VM Virtualbox - it is free.
Windows 10 Technical preview is the latest, with all updates. Can be downloaded from Microsoft for free.

Post by **Benjamin** » Tue Apr 14, 2015 1:15 pm

does the Downloader work on your PC without emulation with both drivers?

JJ · Post by JJ » Tue Apr 14, 2015 4:01 pm

Yes, no problems on main system.
It worked also on virtual win7 and win8.

Post by **Benjamin** » Fri Apr 17, 2015 12:09 pm

ok we should release a version in May that will improve this part I keep you informed.

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