black is not black

[parteiganger]

ive played an cx2hd encoded bluray side by side with the original file and the product displays a very dark grey instead of black.
This also brings out some very visible digitization effects (blocking) that i feel would not be visible if the image wasnt washed out as such.
Ive tried doing this may times and there is no effect. i am not using the image brightness or contrast effects and i infact turned those features off on last attempt and there was no change.

i do a software based encode with 2-pass high quality encoding options. pls help!

thx
Drew

[SomeoneElse]

I hope you keep us updated on this because there are so many big bugs that make it worthless to burn discs right now. Bad black level is your report and another's report is NO PICTURE and only audio. What use would a disc be with these issues? They need to fix them. My guess is it's using some sort of brightness changing even if you don't touch it and that is messing it up. I have an elite plasma and an oled, so last thing I want is discs where the black level is not proper, when these displays are so good at black level reproduction.

[Claire]

What is the name of them movie?
Do you see the same problem when playing on both on your computer? With what media player?
What version are you using?

Could you post your conversion log?
It is found here
C:\ProgramData\VSO\ConvertXtoHD\2\Log

Thanks,

Claire

[parteiganger]

Hi Claire,

Thanks for your interest.

playback of source was with vlc and of resulting iso was also with vlc... but i used aunplayer and leawo to double check
note that hardware encoding was checked but there is no hardware as such available and it software encodes.

Thanks again and hopefully can improve this product as i for one love VSO's unique software!

[Claire]

Thanks I see the same problem as you now. I'll let you know if we are able to fix it. Thanks for your help.

[SomeoneElse]

Claire, are you pretty sure it is related to having hardware checked? If it's only when using that setting, it luckily wouldn't affect me. I don't want to waste more discs by trying without having a pretty good idea.

[Claire]

the problem is not related to hardware. The problem is now fixed, we just need to release a version so you have the correction. We are still working on a few other things but a new beta should be available before this friday I think.

[Claire]

Should be fixed with this new beta version
http://forums.vso-software.fr/cxtohd-be ... 18951.html