VSO Software Forum

Here is something wrong update says I should download the version I have?

I suggest contacting us directly to figure out your case http://www.vso-software.fr/support.php

if you have purchased our software provide that info (email or license key) in the contact form or order number/purchase date.

license is valid But I can not enter it because always the popup comes, update, or exit - is like a cycle

I have contacted the support

Have a nice evening

Same here.... there is a bug in there somewhere.

Panchdara wrote:Same here.... there is a bug in there somewhere.

Easy until it is fixed back on 2.0.0.52b

Panchdara wrote:Same here.... there is a bug in there somewhere.

Do you have this problem with VSO Downloader 5.1.0.15?
http://www.vso-software.fr/products/dow ... loader.php

edit deleted text

new beta posted that should fix problem "not legit"

Okay, what is going on? Version 54 worked fine. I launched it last week, and it says there's a new version 55. I install it, and it seems to work fine for awhile, while pulling MP4s from DVD images. Until I try to make a 1080p blu=ray disc. THen it won't complete. COnverts the first two files fine, the third says it's at 100% but never progresses, and the fourth just keeps saying it will take longer and longer. Until it says days. THen I kill the process.

Okay, I think, 55 has a bug. So I uninstall it and reinstall 54. Launch it, it says "Hey, there's a new version". No thanx, I say. But it still won't create a blu-ray any longer. Same symptoms.

Here's the last three log files as a treat.

I have tried everything I can think of (uninstalling, rebooting, clearing register, reinstalling, reboot, etc) with no joy. Any help would be appreciated.

DIrkmaster

Hello,

Sorry you ran into this problem.

Can you try with the hardware optimizations turned off and see what happesn?

Thanks,

Claire

Yes, I have done that. And it does not exhibit the problem. But I'm only doing this to aid you in troubleshooting. Obviously, giving up the conversion speed of a 970 is not acceptable. I cannot take over 5 hours for every creation job.

Oh, and before you ask, thanx to GeForce Experience, I know I have the latest drivers. (378.49, dated 01/23/17)

I just tried to do the exact same project, but with hardware optimisation turned back on. Actually I started it and left. When I came back, it says that it'll finish in 18H7M and expanding.

New beta 56 does NOT fix this issue.

Here are the new error logs

Dirkmaster

Do we have any forward motion on this, or any recommendations on what I might try?

new beta posted

Tried installing V57b over 56. Tried to build a Blu-Ray 1080p from group of files. Stops at exactly the same place. Uninstalled V56 and installed V57, rebooting in between. Tried to build a Blu-Ray 1080p with a different group of files. Still stops with 3rd converted file at 100% but never moves on, and fourth gets partially done, and then just stops, with time remaining just growing and growing.

This is now the third version without any forward progress. I have updated NVidia drivers, uninstalled and reinstalled everything, but it still will not complete a build of a Blu-ray.

:(

can you post a screen shot of your settings when viewing hardware optimizations?

maybe also post your hardware specs related to GPU (version number/driver update etc)

Okay, so here are some snaps for your editification.

The graphics card is, as the optimization screen says, a MSI GTX 970.

Let me know if you need anything else.

Dirkmaster

can you post a log file from the conversion that fails? you convert to blu-ray 1080 the predefined conversion profile? what menu template?

Bug error on close application randomly raised after encoding several task or working with software adding removing task or pressing cancel while loading long files over bluray disc iso
Edit: notes to Felicia for previous post. Yes looks like style of form changes when error is raised. Posibly bug related on destroying styling windows system on close.

Thanks