VSO Software Forum

Posted: **Thu Oct 03, 2019 11:11 am**

It's working fine and automatically for me... mmh, what's exactly happening? when the timer get to 0 it starts again? (please send me an email to support@vsosoftware.fr, easier for me to help)

Posted: **Mon Oct 07, 2019 2:23 pm**

Maggie wrote: ↑Thu Oct 03, 2019 11:11 am It's working fine and automatically for me... mmh, what's exactly happening? when the timer get to 0 it starts again? (please send me an email to support@vsosoftware.fr, easier for me to help)

It stuck at that point and asks me to Insert The Media

Posted: **Mon Oct 07, 2019 3:01 pm**

well what brand and type of discs are you using? Can you post the log so we can see the Disc/Media ID (DID/MID)?

Posted: **Mon Oct 07, 2019 3:14 pm**

Ch3vr0n wrote: ↑Mon Oct 07, 2019 3:01 pm well what brand and type of discs are you using? Can you post the log so we can see the Disc/Media ID (DID/MID)?

I don't Burn DVD, I just want to create ISO file

Posted: **Mon Oct 07, 2019 7:14 pm**

deadlyshadow wrote: ↑Mon Oct 07, 2019 3:14 pm
Ch3vr0n wrote: ↑Mon Oct 07, 2019 3:01 pm well what brand and type of discs are you using? Can you post the log so we can see the Disc/Media ID (DID/MID)?
I don't Burn DVD, I just want to create ISO file

I think that this is where the problem lies:

18:03:10.091 Info [x] Burn result to disk / as ISO file in working folder.

The ISO is not being produced and the application tries to burn the conversion.

Posted: **Tue Oct 08, 2019 11:24 am**

Since ISO media are being created without a hitch for us, we cannot help! We need to check on your machine, please send us an email to support@vsosoftware.fr. We'll organize a remote control session.

Posted: **Tue Oct 08, 2019 1:49 pm**

Maggie wrote: ↑Tue Oct 08, 2019 11:24 am Since ISO media are being created without a hitch for us, we cannot help! We need to check on your machine, please send us an email to support@vsosoftware.fr. We'll organize a remote control session.

I prefer to use the previous version and wait till you or somebody else can reproduce this issue

Posted: **Wed Oct 09, 2019 5:10 am**

@ deadlyshadow
Make sure you follow this procedure:

1) DO NOT LOAD ANY MOVIE FILES.
2) Set settings as in picture. Click OK.
3) Load movie
4) Do a normal conversion. No need to insert a blank media disk.
5) Wait to see the message as in the bottom picture.
6) If no ISO file is produced, click on the refresh button at the top right (see bottom picture).

Posted: **Wed Oct 09, 2019 1:29 pm**

Coral wrote: ↑Wed Oct 09, 2019 5:10 am @ deadlyshadow
Make sure you follow this procedure:

1) DO NOT LOAD ANY MOVIE FILES.
2) Set settings as in picture. Click OK.
3) Load movie
4) Do a normal conversion. No need to insert a blank media disk.
5) Wait to see the message as in the bottom picture.
6) If no ISO file is produced, click on the refresh button at the top right (see bottom picture).

Thank You, Coral

I'm not a novice User
I've told before it doesn't start creating ISO file Automatically, If I Click on Refresh or Reselect "ISO Image in Working Folder" it creates ISO file

Posted: **Wed Oct 09, 2019 2:03 pm**

deadlyshadow wrote: ↑Mon Oct 07, 2019 2:23 pm
Maggie wrote: ↑Thu Oct 03, 2019 11:11 am It's working fine and automatically for me... mmh, what's exactly happening? when the timer get to 0 it starts again? (please send me an email to support@vsosoftware.fr, easier for me to help)
It stuck at that point and asks me to Insert The Media

Yes, it happend to me once too. All I did was to ignore the "lncert Media" alert and just clicked refresh.

I don't know if that is a bug or intentional. But at the end the ISO file is produced.

Posted: **Wed Oct 09, 2019 2:36 pm**

Coral wrote: ↑Wed Oct 09, 2019 2:03 pm
deadlyshadow wrote: ↑Mon Oct 07, 2019 2:23 pm
Maggie wrote: ↑Thu Oct 03, 2019 11:11 am It's working fine and automatically for me... mmh, what's exactly happening? when the timer get to 0 it starts again? (please send me an email to support@vsosoftware.fr, easier for me to help)
It stuck at that point and asks me to Insert The Media
Yes, it happend to me once too. All I did was to ignore the "lncert Media" alert and just clicked refresh.

I don't know if that is a bug or intentional. But at the end the ISO file is produced.

Thanks

Unfortunately it happens every time for me

Posted: **Fri Oct 11, 2019 4:24 am**

Was wondering why the word "custom" was changed to "personnaliser" when selecting various options like color changes?

Posted: **Fri Oct 11, 2019 11:17 am**

@deadlyshadow
Will you be ok to do a remote control session?

@filmczy
Thanks for reporting this, could you please send us a screenshot?
I may be due to the update we've made on the translation tool. We'll correct it.

Posted: **Fri Oct 11, 2019 11:42 am**

"Personnaliser" appears in the Template Editor. It is in all color changing options.

Posted: **Fri Oct 11, 2019 12:29 pm**

Thanks Coral (again!)
I've reported it: https://bugs.vso-software.fr/view.php?id=13769

Posted: **Mon Nov 11, 2019 1:07 am**

deadlyshadow wrote: ↑Wed Oct 09, 2019 2:36 pm
Coral wrote: ↑Wed Oct 09, 2019 2:03 pm
deadlyshadow wrote: ↑Mon Oct 07, 2019 2:23 pm It stuck at that point and asks me to Insert The Media
Yes, it happend to me once too. All I did was to ignore the "lncert Media" alert and just clicked refresh.
I don't know if that is a bug or intentional. But at the end the ISO file is produced.
Thanks
Unfortunately it happens every time for me

I'm having this same issue. Also happens on 7.0.0.68. It no longer automatically creates the .iso file unless I press the refresh button. I even did a clean install of 7.0.0.68.

Posted: **Mon Nov 11, 2019 1:58 am**

So, here's the log file. ConvertX hangs at the point in the attached picture, repeating the "Insert media to continue". (Or whatever the message is.) I have to press the "refresh" button to get it to burn the .iso file. This only began with .68, though I was previously on .64.

Posted: **Mon Nov 11, 2019 9:11 am**

OK, so it seems I'm having the same issue on ConvertXtoHD 3.0.0.70.

Posted: **Mon Nov 11, 2019 9:20 am**

Try and click on the disk icon on top at right.

Posted: **Mon Nov 11, 2019 3:36 pm**

OutbackJon wrote: ↑Mon Nov 11, 2019 1:07 am
deadlyshadow wrote: ↑Wed Oct 09, 2019 2:36 pm
Coral wrote: ↑Wed Oct 09, 2019 2:03 pm
Yes, it happend to me once too. All I did was to ignore the "lncert Media" alert and just clicked refresh.
I don't know if that is a bug or intentional. But at the end the ISO file is produced.
Thanks
Unfortunately it happens every time for me
I'm having this same issue. Also happens on 7.0.0.68. It no longer automatically creates the .iso file unless I press the refresh button. I even did a clean install of 7.0.0.68.

Yes, It happens with both build 67 and 68

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