VSO Software Forum

Hi there,

If I attempt to convert a BluRay directly, the "please wait while your structure is checked..." never gets past 1%; I then need alt del ctrl to close VSO Blu-Ray Convertor.

However, if I rip the bluray using anydvd ripper, then point the VSO Blu-Ray Convertor Ultimate at the ripped folder, all is good.

The issue seems to be across all blurays, I'm attempting Terminator Salvation using anydvd, or DVDFab Key.

Vers 1.2.0.14 and Vers 1.2.0.14 beta

I have unistalled and re-installed using CleanVSO.exe

Any assistance would be greatly appreciated.

Cheers

Kevin

Hmm,

I don't know what this could be, can you post your log file please?

Hi, I can no longer rip from a Bly-Ray directly, I have re-installed Windwos 7, and no go. I have not applied any Windows 7 updates yet.

My log is as follows

011-06-27 19:31:16 Warning Cannot get stream information. Maybe file format [AVCHD/BDMV] was misdetected due to incorrect file extension.
2011-06-27 19:31:16 Warning Stream information exception: "Access violation at address 7721FC47 in module 'ntdll.dll'. Write of address 00000014"
2011-06-27 19:31:06 Info No disc in drive.
2011-06-27 19:30:26 Info 9 Menu templates loaded.
2011-06-27 19:30:24 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-06-27 19:30:24 Info Drive has Serial ATA physical interface
2011-06-27 19:30:24 Info New Drive selected : 1:0:0 - ATAPI iHAS524 A BL2J [E] (Ide)
2011-06-27 19:30:24 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2011-06-27 19:30:24 Info Drive has Serial ATA physical interface
2011-06-27 19:30:24 Info New Drive selected : 1:1:0 - PIONEER BD-RW BDR-205 1.11 [F] (Ide)
2011-06-27 19:30:24 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-06-27 19:30:24 Info Drive has Serial ATA physical interface
2011-06-27 19:30:24 Info New Drive selected : 1:0:0 - ATAPI iHAS524 A BL2J [E] (Ide)
2011-06-27 19:30:24 Info Available Memory : 5767 Mb.
2011-06-27 19:30:24 Info Total Memory : 6651 Mb.
2011-06-27 19:30:24 Info Available extended Virtual Memory : 0 Mb.
2011-06-27 19:30:24 Info Available Virtual Memory : 1839 Mb.
2011-06-27 19:30:24 Info Total Virtual Memory : 2047 Mb.
2011-06-27 19:30:24 Info Memory Load : 25%
2011-06-27 19:30:24 Info Available Physical Memory : 2467 Mb.
2011-06-27 19:30:24 Info Total Physical Memory : 3326 Mb.
2011-06-27 19:30:24 Info System default language : English (Australia)
2011-06-27 19:30:24 Info User default language : English (Australia)
2011-06-27 19:30:24 Info Version : 1.2.0.14
2011-06-27 19:30:24 Info ExeName : C:\Program Files\vso\Blu-ray Converter Ultimate\BlurayConverterUltimate.exe
2011-06-27 19:30:24 Info OS : Microsoft Windows 7 Ultimate (Build 7600)
2011-06-27 19:30:23 Info Using Advanced SPTI interface
2011-06-27 19:30:23 ---- ******************** Log session start 27-Jun 19:30:23.204 PID 4852********************


2011-06-27 19:20:24 ---- ******************** Log session stop 27-Jun 19:20:24.667 PID 5892********************
2011-06-27 19:19:13 Info Converted project will be burnt using E: drive
2011-06-27 19:19:13 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-06-27 19:19:13 Info Drive has Serial ATA physical interface
2011-06-27 19:19:13 Info New Drive selected : 1:0:0 - ATAPI iHAS524 A BL2J [E] (Ide)
2011-06-27 19:18:47 Info No disc in drive.
2011-06-27 19:17:54 Important ****************************************Conversion process : session end****************************************
2011-06-27 19:17:54 Info An error occured while converting
2011-06-27 19:17:53 Info Output folder : C:\Users\Trimble\Desktop\Movies
2011-06-27 19:17:53 Info Maximum target size : 48.83 Gb.
2011-06-27 19:17:53 Info Video quality selected : Best quality. Resize filter used for video : Windowed sinc Lanczos (VSO)
2011-06-27 19:17:53 Important ****************************************Conversion process : session start****************************************
2011-06-27 19:17:52 Error Error while preparing input/output contexts. Conversion can't start
2011-06-27 19:17:52 Error Input file can't be opened : F:\BDMV\PLAYLIST\00011.mpls
2011-06-27 19:17:52 Warning F:\BDMV\PLAYLIST\00011.mpls input file can't be opened
2011-06-27 19:17:52 Warning Stream information exception: "Access violation at address 77ADFC47 in module 'ntdll.dll'. Write of address 00000014"
2011-06-27 19:17:52 Info Converted project will be burnt using E: drive
2011-06-27 19:17:52 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-06-27 19:17:52 Info Drive has Serial ATA physical interface
2011-06-27 19:17:52 Info New Drive selected : 1:0:0 - ATAPI iHAS524 A BL2J [E] (Ide)
2011-06-27 19:17:33 Info No disc in drive.
2011-06-27 19:16:29 Info 9 Menu templates loaded.
2011-06-27 19:16:21 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-06-27 19:16:21 Info Drive has Serial ATA physical interface
2011-06-27 19:16:21 Info New Drive selected : 1:0:0 - ATAPI iHAS524 A BL2J [E] (Ide)
2011-06-27 19:16:21 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2011-06-27 19:16:21 Info Drive has Serial ATA physical interface
2011-06-27 19:16:21 Info New Drive selected : 1:1:0 - PIONEER BD-RW BDR-205 1.04 [F] (Ide)
2011-06-27 19:16:21 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-06-27 19:16:21 Info Drive has Serial ATA physical interface
2011-06-27 19:16:21 Info New Drive selected : 1:0:0 - ATAPI iHAS524 A BL2J [E] (Ide)
2011-06-27 19:16:21 Info Available Memory : 5712 Mb.
2011-06-27 19:16:21 Info Total Memory : 6651 Mb.
2011-06-27 19:16:21 Info Available extended Virtual Memory : 0 Mb.
2011-06-27 19:16:21 Info Available Virtual Memory : 1842 Mb.
2011-06-27 19:16:21 Info Total Virtual Memory : 2047 Mb.
2011-06-27 19:16:21 Info Memory Load : 27%
2011-06-27 19:16:21 Info Available Physical Memory : 2402 Mb.
2011-06-27 19:16:21 Info Total Physical Memory : 3326 Mb.
2011-06-27 19:16:21 Info System default language : English (Australia)
2011-06-27 19:16:21 Info User default language : English (Australia)
2011-06-27 19:16:21 Info Version : 1.2.0.14
2011-06-27 19:16:21 Info ExeName : C:\Program Files\vso\Blu-ray Converter Ultimate\BlurayConverterUltimate.exe
2011-06-27 19:16:21 Info OS : Microsoft Windows 7 Ultimate (Build 7600)
2011-06-27 19:16:20 Info Using Advanced SPTI interface
2011-06-27 19:16:20 ---- ******************** Log session start 27-Jun 19:16:20.369 PID 5892********************


Cheers

Kevin

Hi,

thanks for the log file,

You have nVidia video card? If so it is possible the problem is related to the latest update they published (and you installed)

try and revert to the previous one to see if the process works again.

Thankyou Claire,

Your solution was 100% accurate. Nvidia drivers ver 275.33 are no good, however, ver 260.99 works a treat.

I'm happy as a pig in mud now. :lol:

Cheers

Kevin

thanks for getting back to us. I am glad it is working.