Access Violation [Blu-ray Converter Ultimate 1.4.0.8]

[crowfax]

Whenever I click "Advanced Settings" either with our without a disc loaded I get the following error message:


Here's the program log:

Code: Select all

2011-12-14 19:29:06	Info        	 No disc in drive.
2011-12-14 19:29:04	Info        	Available Memory : 3904 Mb.
2011-12-14 19:29:04	Info        	Total Memory : 5867 Mb.
2011-12-14 19:29:04	Info        	Available extended Virtual Memory : 0 Mb.
2011-12-14 19:29:04	Info        	Available Virtual Memory : 1840 Mb.
2011-12-14 19:29:04	Info        	Total Virtual Memory : 2047 Mb.
2011-12-14 19:29:04	Info        	Memory Load  : 51%
2011-12-14 19:29:04	Info        	Available Physical Memory : 1412 Mb.
2011-12-14 19:29:04	Info        	Total Physical Memory : 2934 Mb.
2011-12-14 19:29:04	Info        	System default language : English (United States)
2011-12-14 19:29:04	Info        	User default language   : English (United States)
2011-12-14 19:29:04	Info        	Version : 1.4.0.8
2011-12-14 19:29:04	Info        	ExeName : C:\Program Files (x86)\vso\Blu-ray Converter Ultimate\BlurayConverterUltimate.exe
2011-12-14 19:29:04	Info        	OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2011-12-14 19:29:04	Info        	 Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-14 19:29:04	Info        	 Drive has Serial ATA physical interface
2011-12-14 19:29:04	Info        	 New Drive selected : 0:1:0 - PLDS DVD+-RW DS-8A5SH XD13 [D] (Ide)
2011-12-14 19:29:04	Info        	 Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-14 19:29:04	Info        	 Drive has Serial ATA physical interface
2011-12-14 19:29:04	Info        	 New Drive selected : 0:1:0 - PLDS DVD+-RW DS-8A5SH XD13 [D] (Ide)
2011-12-14 19:29:04	Info        	 Using Advanced SPTI interface
2011-12-14 19:29:04	----        	******************** Log session start 14-Dec 19:29:04.066 PID 6452********************
 
 
2011-12-14 19:29:00	----        	******************** Log session stop  14-Dec 19:29:00.431 PID 2996********************
2011-12-14 19:26:18	Info        	 No disc in drive.
2011-12-14 19:26:17	Info        	Available Memory : 3913 Mb.
2011-12-14 19:26:17	Info        	Total Memory : 5867 Mb.
2011-12-14 19:26:17	Info        	Available extended Virtual Memory : 0 Mb.
2011-12-14 19:26:17	Info        	Available Virtual Memory : 1842 Mb.
2011-12-14 19:26:17	Info        	Total Virtual Memory : 2047 Mb.
2011-12-14 19:26:17	Info        	Memory Load  : 51%
2011-12-14 19:26:17	Info        	Available Physical Memory : 1425 Mb.
2011-12-14 19:26:17	Info        	Total Physical Memory : 2934 Mb.
2011-12-14 19:26:17	Info        	System default language : English (United States)
2011-12-14 19:26:17	Info        	User default language   : English (United States)
2011-12-14 19:26:17	Info        	Version : 1.4.0.8
2011-12-14 19:26:17	Info        	ExeName : C:\Program Files (x86)\vso\Blu-ray Converter Ultimate\BlurayConverterUltimate.exe
2011-12-14 19:26:17	Info        	OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2011-12-14 19:26:17	Info        	 Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-14 19:26:17	Info        	 Drive has Serial ATA physical interface
2011-12-14 19:26:17	Info        	 New Drive selected : 0:1:0 - PLDS DVD+-RW DS-8A5SH XD13 [D] (Ide)
2011-12-14 19:26:17	Info        	 Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-14 19:26:17	Info        	 Drive has Serial ATA physical interface
2011-12-14 19:26:17	Info        	 New Drive selected : 0:1:0 - PLDS DVD+-RW DS-8A5SH XD13 [D] (Ide)
2011-12-14 19:26:16	Info        	 Using Advanced SPTI interface
2011-12-14 19:26:16	----        	******************** Log session start 14-Dec 19:26:16.819 PID 2996********************

I have uninstalled and removed the VSO directories from both the roaming folder and Program Files (x86) before reinstalling. However the error persists.

What steps should I take next?

[cedric]

Hi,

Do you have a NVidia graphic card (with CUDA support) installed?
If yes, can you check if you are using the last driver version available?

Thank you!

[crowfax]

Nope. no nVidia.

The graphics card is an Intel HD. DXdiag identifies it as "Chip type: Intel(R) HD Graphics (Core i3)"

I just ran Windows Update and updated the graphics card to the newest driver. The problem and error code are the same following the update.

[cedric]

Hi,

Can you remove all the Blu-ray Converter registry tree then retry:
HKEY_CURRENT_USER\Software\VSO\Blu-ray Converter Ultimate

It seems an old setting from previous version is causing this issue.

I'm waiting for your feedback...

Thank you.

[crowfax]

Resolved! Thanks Cedric!