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Unable to paste key

Posted: Sun May 19, 2013 3:51 pm
by tjaburke8
I just purchased DVD Converter and received my activation key. After downloading the trial version, I went to paste my key to activate the product.

However, it will not let me paste anything into the box that asks for the activation key. I am able to copy and paste the key anywhere else (Word, Excell, web page, etc.), but not into the required box.

I also have CovertXtoDVD 5 and had no problem copying and pasting the key to activate that product just a couple weeks ago.

I have tried to remove the trial version & re-download it, restart my computer, use a different web browser (Firefox vs. Internet Explorer) to copy the key, but I am still unable to Paste it.

Re: Unable to paste key

Posted: Mon Oct 21, 2013 11:47 am
by Claire
Some other users had this problem if they had the software WebRoot installed. You may need to deactivate it the time you copy and paste the license key.