VSO Software Forum

Hello!

New user of VSO, and enjoying it a lot. I'm at a loss trying to figure out what I,m doing wrong. When converting videos, whether they are located on the hard drive or a dvd, using a MKV custom profile with everything set to Remux, the program immediately stops with "an error occurred while converting". I even tried the pre-made "MKV - Remux profile (copy if possible) setting under "Generic video" settings, and I get the same thing. I've tried with and without hardware optimizations turned on. I think I've narrowed it down to a problem with the subtitles, but I'm not sure. When my custom profile subtitles are set to DVD Subtitles or SRT without "Copy (remux) if possible" checked, it works. But if I check mark the "Copy (remux) if possible" on ANY of the subtitle options, the program immediately stops with an error. It also happens when using any of the other subtitle options with or without the 'remux' option checked.

My goal is to convert my entire DVD collection over to MKV with all of the subtitle, forced subtitle, and audio options as original as possible. I downloaded a trial version of MakeMKV, and it does exactly what I am wanting, but I like the MANY other features that VSO has to offer, especially merging discs together. Plus I've already bought VSO... LOL! :-)

There's no doubt that it's me doing something wrong...I just can't figure out what it is. Any help would be appreciated....Thanks!

Log:

:std_log='C:\ProgramData\VSO\VSO Video Converter\1\Log\VSO Video Converter 1_mainlog_.20140730.121137.133.log'
:library=false
:app_name=vsoVideoConverter.exe
:app_version=1.3.0.0
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

12:11:24.306 Info An error occured while converting
12:11:24.232 Error Error while encoding file: DANCES_WITH_WOLV - Main feature.mkv
12:11:24.208 ------------ +--> [subtitle #6 - RAW copy]
+-[subtitle #5 - dvd_subtitle subtitle]
+--> [subtitle #5 - RAW copy]
+-[subtitle #4 - dvd_subtitle subtitle]
+--> [subtitle #4 - RAW copy]
+-[subtitle #3 - dvd_subtitle subtitle]
+--> [subtitle #3 - RAW copy]
+-[subtitle #2 - dvd_subtitle subtitle]
+--> [audio #2 - ac3 audio, 48000Hz, , 448 Kbps [en]]
+-[audio [eng] ac3 main audio 6 Ch., 48000 Hz, 448 Kbps]
+--> [video #1 - RAW copy]
+-[video mpeg2video 720x480 16:9 yuv420p, 29.97 fps, 9801 Kbps]
Output file: E:\Movie Working Folder\DANCES_WITH_WOLV - Main feature\DANCES_WITH_WOLV - Main feature.mkv
Input file: h:\video_ts\VIDEO_TS.IFO
12:11:24.186 Info Chapters to generate: 20
12:11:24.026 Group ******************** DANCES_WITH_WOLV - Main feature -> DANCES_WITH_WOLV - Main feature.mkv ********************|GK_TITLESET|
12:11:24.010 Info No size limit. Use of quality factor: 50%
12:11:23.995 Info Number of core(s) used for encoding : 2
12:11:23.979 Info Number of core(s) used for decoding : 2
12:11:23.964 Info [ ] Use 2 pass encoding
12:11:23.948 Info [ ] Use best video quality settings
12:11:23.932 Info [ ] Use hardware encoding (if possible)
12:11:23.917 Info [ ] Use hardware decoding (if possible)
12:11:23.901 Info Max simultaneous conversions: 2
12:11:20.520 Group Conversion to "Custom profiles My Custom Profile" started at 12:11:24 PM: 1 sequence(s) to encode|GK_CONVERT_SESSION|

***Deleted redundant log info and optical drive info***


09:59:57.052 ------------ ************************vsoVideoConverter.exe:5252 Log session start 2014-07-30 at 09:59:56.990*************************

Hello MyMojo,

Please do a clean/fresh install of the new beta, v1.4.0.8, and try again. Post that log when finished.

Thanks for the reading,
Neil M

Will do Neil...Thanks!

-Garrett

Well...no need to post another log. I installed the beta version, and guess I wasn't the only one having problems with the subtitles causing errors. They removed ALL of the subtitle options now except for DVD and BluRay subs (VOBSUB & PGS). I am using Plex for streaming, and the main supported subtitle formats are SRT, SSA, and SMI. VOBSUB will work (kind of) with Plex, but not as good.....and not at all on some players/client apps. Hopefully they are working to resolve the problem, and will keep an eye out for future beta releases. Thanks Neil for taking the time to help me out.

MyMojo wrote:They removed ALL of the subtitle options now except for DVD and BluRay subs (VOBSUB & PGS).

Yes there are still problems with beta that we need to correct, but what makes you say this?

Hi Claire! To better answer your question, I will post screenshots when I get home this evening. I'm on the road now and can't do it.

But in a nutshell, when creating a custom profile the dropdown menu for subtitle types that exists in the stable version include multiple types to choose from, including SRT, SSA, etc. In the latest beta version, the only types that display are DVD, BLU-ray, and Merged in Video.

Thanks,
Garrett

P.S.

I am learning about video files and how to create/edit them for the first time, and completely new to all of this. So...it's possible that my problems are a simple case of 'user error'.

Okay...here are the screenshots to show the missing subtitle options in beta 1.4.0.8 that exist in version 1.3.0.0. In these photos, I have MKV selected as the container.

First time attaching files...hope this works.


Also, Claire if you want to change the title of this thread to something more relevant to subtitles....that would be great. When I first posted I wasn't sure what was giving me problems. Thanks

Hello,

Thanks for the screenshots.
I think this was an error that these output subtitle formats existed in 1.3.0.0, in fact of the ones available that I don't think were intended to be listed is SRT, Subrip, Mov and the conversion fails if they are selected.
(for SSA worked, the conversion completed but I do not see the subtitles in the output file, the file info says they are there but they are not visible on the screen)
The other subtitles, Merged in Video, DVD or Blu-ray Subtitles are the only ones I think were intended to be listed there.

So you only have 3 choices for subtitles, and from what you say you don't want merged subtitles. I guess DVD subtitles would be the best, and I think the "Copy (remux) if possible would even be the best.