Conversion begins with error message and fails to start?

[jbr]

Could someone please have a look at this logfile and possibly tell mw where i am going wrong

thanks in advance


:crash_log='C:\ProgramData\VSO\ConvertXtoHD\1\Log\ConvertXtoHD 1_crashlog_.20150406.104934.598.log'
:library=false
:app_name=ConvertXToHD.exe
:app_version=1.0.0.44
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

10:51:54.297 Info Conversion failed after 00:00:00
10:51:53.963 Info [ ] Loop playback
10:51:53.960 Info [ ] Play titles one after the other
10:51:53.958 Info [x] Don't create title menu for single video
10:51:53.956 Info [x] Return to title menu after titleset playback
10:51:53.954 Info [x] Skip root menu initially
10:51:53.951 Info [ ] Auto-start playback
10:51:53.949 Info Template: Black Mirror, contains 4 page(s)
10:51:53.949 Group Blu-ray/AVCHD menu options
10:51:53.947 Info Output target size : BD-25 (23000 MB)
10:51:53.945 Info Number of core(s) used for encoding : 8
10:51:53.943 Info Number of core(s) used for decoding : 8
10:51:53.941 Info [ ] Use 2 pass encoding
10:51:53.939 Info [ ] Use best video quality settings
10:51:53.937 Info [ ] Use hardware encoding (if possible)
10:51:53.934 Info [ ] Use hardware decoding (if possible)
10:51:53.932 Info Max simultaneous conversions: 8
10:51:53.932 Group Advanced encoding options
10:51:54.103 Error Error while initializing file: 00000.m2ts
10:51:54.002 Info H264 settings for stream #1: preset=superfast,qmin=1,lmin=118,mblmin=118,b=20200000,bt=20200000,maxrate=39344000,minrate=0,codec=h264,width=1920,height=1080,pix_fmt=yuv420p,strict=normal,bluray=1,flags=+loop-global_header+cgop,weightp=none,aud=1,nal_hrd=vbr,b_pyramid=strict,coder=ac,h264_profile=high,dct8x8=1,dar=16/9,aspect=1,g=24,keyint=24,time_base=1001/24000,bf=3,refs=3,h264_level=4.1,bufsize=30000000,rc_init_occupancy=20000000,slices=4,colorprim=bt709,transfer=bt709,colormatrix=bt709,threads=8
10:51:53.999 ------------ +--> [subtitle #4 - hdmv_pgs_subtitle subtitle, 1920x1080 [es]]
+-[subtitle #3 - subrip subtitle]
+--> [subtitle #3 - hdmv_pgs_subtitle subtitle, 1920x1080 [en]]
+-[subtitle #2 - subrip subtitle]
+--> [audio #2 - ac3 audio, 48000Hz, 7.1 Ch. wide, 640000 bps [en]]
+-[audio [eng] dts main audio 8 Ch., 48000 Hz, 1536 Kbps]
+--> [video #1 - h264 video, 1920x1080, yuv420p, 16x9, 23.98Fps, 20200 Kbps [un]]
+-[video h264 1920x804 160:67 yuv420p, 23.98 fps, 0 Kbps]
Output file: F:\ConvertX2DVD\thbbtotfvam\BDMV\STREAM\00000.m2ts (Blu-ray)
Input file: C:\Clone BE Image\thbbtotfvam.mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: FFmpeg
- Scale filter: lanczos (vso). Fit method: letterbox (Padding: top: 138, bottom: 138, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
10:51:53.996 Info Chapters to generate: 41
10:51:53.899 Info Added in conversion queue list...
10:51:53.839 Group ******************** Titleset #1 - ~144 min. File: "thbbtotfvam" -> 00000.m2ts - Blu-ray ********************|GK_TITLESET|
10:51:53.838 Info Encoding options: Short Projects (Automatic)
10:51:53.836 Info Target size: 22.5 Gb.
10:51:53.656 Info Don't log FFMpeg log events
10:51:53.650 ------------ ***************************************************Burn settings end****************************************************
10:51:53.649 Info Default speed selected: 4x
10:51:53.647 Info [ ] Delete vsomsl files after burn complete
10:51:53.645 Info [ ] Delete output folder after burn complete
10:51:53.643 Info [ ] Don't eject disc or open output folder in explorer, after burn complete
10:51:53.642 Info SAO setting: Automatic
10:51:53.640 Info [ ] Burn result to disk / as ISO file in working folder
10:51:53.638 ------------ **************************************************Burn settings begin***************************************************
10:51:53.638 Group Encoding session started at 10:51:53: 1 titleset(s) to encode|GK_CONVERT_SESSION|
10:51:51.656 Info #1 h264 1920x804 160:67 yuv420p, 23.98 fps, 0 Kbps
10:51:51.651 Group Video streams
10:51:51.654 Info #2 [eng] dts main audio 8 Ch., 48000 Hz, 1536 Kbps - English
10:51:51.651 Group Audio streams
10:51:51.653 Info #3 [eng] 0:0:2 - subrip 720x576 - English
10:51:51.651 Info #4 [spa] 0:0:3 - subrip 720x576 - Spanish
10:51:51.651 Group Subtitle streams
10:51:51.651 Group Added file: C:\Clone BE Image\thbbtotfvam.mkv
10:51:46.459 Info Removed segment: thbtaunexdjnyexed
10:51:10.736 Info Conversion failed after 00:00:00
10:51:10.370 Info [ ] Loop playback
10:51:10.369 Info [ ] Play titles one after the other
10:51:10.368 Info [x] Don't create title menu for single video
10:51:10.367 Info [x] Return to title menu after titleset playback
10:51:10.366 Info [x] Skip root menu initially
10:51:10.365 Info [ ] Auto-start playback
10:51:10.364 Info Template: Black Mirror, contains 4 page(s)
10:51:10.364 Group Blu-ray/AVCHD menu options
10:51:10.363 Info Output target size : BD-25 (23000 MB)
10:51:10.362 Info Number of core(s) used for encoding : 8
10:51:10.361 Info Number of core(s) used for decoding : 8
10:51:10.360 Info [ ] Use 2 pass encoding
10:51:10.359 Info [ ] Use best video quality settings
10:51:10.358 Info [ ] Use hardware encoding (if possible)
10:51:10.356 Info [ ] Use hardware decoding (if possible)
10:51:10.355 Info Max simultaneous conversions: 8
10:51:10.355 Group Advanced encoding options
10:51:10.501 Error Error while initializing file: 00000.m2ts
10:51:10.398 Info H264 settings for stream #1: preset=superfast,qmin=1,lmin=118,mblmin=118,b=15800000,bt=15800000,maxrate=39344000,minrate=0,codec=h264,width=1920,height=1080,pix_fmt=yuv420p,strict=normal,bluray=1,flags=+loop-global_header+cgop,weightp=none,aud=1,nal_hrd=vbr,b_pyramid=strict,coder=ac,h264_profile=high,dct8x8=1,dar=16/9,aspect=1,g=24,keyint=24,time_base=1001/24000,bf=3,refs=3,h264_level=4.1,bufsize=30000000,rc_init_occupancy=20000000,slices=4,colorprim=bt709,transfer=bt709,colormatrix=bt709,threads=8
10:51:10.396 ------------ +--> [subtitle #4 - hdmv_pgs_subtitle subtitle, 1920x1080 [es]]
+-[subtitle #3 - subrip subtitle]
+--> [subtitle #3 - hdmv_pgs_subtitle subtitle, 1920x1080 [en]]
+-[subtitle #2 - subrip subtitle]
+--> [audio #2 - ac3 audio, 48000Hz, 7.1 Ch. wide, 640000 bps [en]]
+-[audio [eng] dts main audio 8 Ch., 48000 Hz, 1536 Kbps]
+--> [video #1 - h264 video, 1920x1080, yuv420p, 16x9, 23.98Fps, 15800 Kbps [un]]
+-[video h264 1920x804 160:67 yuv420p, 23.98 fps, 0 Kbps]
Output file: F:\ConvertX2DVD\thbtaunexdjnyexed\BDMV\STREAM\00000.m2ts (Blu-ray)
Input file: C:\Clone BE Image\thbtaunexdjnyexed.mkv
Video filters used:
- Output pixel format: YUV420P
- DeInterlace filter: FFmpeg
- Scale filter: lanczos (vso). Fit method: letterbox (Padding: top: 138, bottom: 138, left: 0, right: 0. Cropping: top: 0, bottom: 0, left: 0, right: 0)
10:51:10.395 Info Chapters to generate: 37
10:51:10.114 Info Added in conversion queue list...
10:51:10.054 Group ******************** Titleset #1 - ~182 min. File: "thbtaunexdjnyexed" -> 00000.m2ts - Blu-ray ********************|GK_TITLESET|
10:51:10.036 Info Encoding options: Short Projects (Automatic)
10:51:10.035 Info Target size: 22.5 Gb.
10:51:09.872 Info Don't log FFMpeg log events
10:51:09.870 ------------ ***************************************************Burn settings end****************************************************
10:51:09.869 Info Default speed selected: 4x
10:51:09.868 Info [ ] Delete vsomsl files after burn complete
10:51:09.868 Info [ ] Delete output folder after burn complete
10:51:09.867 Info [ ] Don't eject disc or open output folder in explorer, after burn complete
10:51:09.866 Info SAO setting: Automatic
10:51:09.866 Info [ ] Burn result to disk / as ISO file in working folder
10:51:09.865 ------------ **************************************************Burn settings begin***************************************************
10:51:09.865 Group Encoding session started at 10:51:09: 1 titleset(s) to encode -> Failed after 00:00:00|GK_CONVERT_SESSION|
10:50:13.438 Info #1 h264 1920x804 160:67 yuv420p, 23.98 fps, 0 Kbps
10:50:13.436 Group Video streams
10:50:13.437 Info #2 [eng] dts main audio 8 Ch., 48000 Hz, 1536 Kbps - English
10:50:13.436 Group Audio streams
10:50:13.437 Info #3 [eng] 0:0:2 - subrip 720x576 - English
10:50:13.436 Info #4 [spa] 0:0:3 - subrip 720x576 - Spanish
10:50:13.436 Group Subtitle streams
10:50:13.436 Group Added file: C:\Clone BE Image\thbtaunexdjnyexed.mkv
10:49:36.892 Info Menu templates loaded: 36
10:49:35.685 Info Total Physical Memory : 16343 Mb.

Available Physical Memory : 15062 Mb.
Memory Load : 7%
Total Virtual Memory : 4095 Mb.
Available Virtual Memory : 3804 Mb.
Available extended Virtual Memory : 0 Mb.
Total Memory : 32684 Mb.
Available Memory : 31004 Mb.
10:49:35.684 Info Processor Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz with 8 core(s) CPU
Pipeline(s): 8 - parallelize up to 8
Supported instruction set: MMX,sse,sse2 (slow),sse3,ssse3,sse41,sse42
10:49:35.681 Info OS : Windows 7 (64 bits), Build 7601, service pack 1.0
file name : C:\Program Files (x86)\VSO\ConvertXtoHD\1\ConvertXToHD.exe
file version : 1.0.0.44
User language : English (United Kingdom)
System language : English (United Kingdom)
10:49:34.623 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoHD\1\templates"
10:49:34.622 ------------ ***************************ConvertXToHD.exe:3564 Log session start 2015-04-06 at 10:49:34.364***************************
10:49:34.619 Info 1 writer(s) found.
10:49:34.588 Group Burn engine events

[Claire]

Hello,

It seems like a bug to me, but what is causing it I don't know.

If you remove the audio and subtitle streams by pressing the red X next to each stream under their associate tab (audio and subtitle) under the preview window does this allow the conversion to start?

What if you open the default settings and in the bottom left press "rest to vso default" an try and convert then?

Can you play the file(s) in the preview window and seek all the way to the end?

Thanks,

Claire

[jbr]

Claire

Thanks for the reply , I only need to remove the audio to get the conversion to start , I looked a little furthur into it and if leave the audio track in and I deselect automatic for the audio and choose AC3 5.1 channels the conversion will also then start? possibly a small bug.

Best Regards

Jamie

[Claire]

yes bug, thanks for finding where the problem was. I reported it here, it will be fixed in the next version
http://bugs.vso-software.fr/view.php?id=9719
Thanks!

[Claire]

hello,

should be fixed now in this beta version
http://forums.vso-software.fr/latest-cx ... 18560.html