Bug report: Can no longer use NVENC and Intel QuickSync

[Brainiarc7]

Hello there,

Here's the error I get when I try to use the GPUs on an Nvidia Optimus notebook:

"Your graphics card does not seem to support simultaneous hardware conversion"

The option(s) offered are to disable multiple hardware conversion options in settings.

Tested on both VideoConverter Alpha 2 and the latest stable build.

[Claire]

Hi we cannot reproduce,
I suggest contact our technical support directly
https://www.vso-software.fr/support.php

[Brainiarc7]

Hello,

I have submitted the bug report as requested through the provided application.

Thanks and regards,

Brainiarc7

[Brainiarc7]

Solution (Marked as resolved).

This is a known Nvidia driver issue on Windows 10.

A driver hotfix has been released by Nvidia that fixes BSOD problems when applications such as Adobe Media Encoder and the likes are launched.

See https://nvidia.custhelp.com/app/answers ... /a_id/3832 for more information.

Regards,

Brainiarc7