VSO Software Forum

Hello
I'm using a lot v2.0.0.22 and unfortunately mostly every time I'm going into the menu "advanced edit" ConvertXtoVideo keeps "hanging" or is crashing. It doesn't matter if I use a single movie file or several movie files. After crashing I have to start the software once or several times again to get into "advanced edit"-menu without problems. I was trying to figure out whether this bug happens only in certain situations or with one kind of movie file. But it happens with all types of mkv movie files. In older versions the software seems to be more stable, even once I'm getting into "advanced edit" menu, movie conversion is working stable and perfectly.
Maybe there is a reason why ConvertXtoVideo is crashing while entering the "advanced edit" menu?
Thanks for your feedback
mue.mat

Yes, same here. Crash on selecting advanced edit with 2.0.0.22b. No message in log. Did a complete reinstall same problem.

New beta version posted...

Regards,

I'v just tried out new beta version 2.0.0.23.
Problem still remains: software keeps "hanging" while entering "advanced edit" menu. But it seems to to be a little bit better than in v2.0.0.22b.
Now especially when trying to convert large video files (> 3 GB) ConvertXtoVideo is crashing while entering "advanced edit" menu.
So: Entering the menu ADVANCED EDIT still remains "fragile".
Thanks for trying hard to resolve this bug.
Regards
mue.mat

Yep, .23 is crashing when using advanced edit....

The program vsovideoconverter.exe version 2.0.0.23 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 9d4
Start Time: 01d1d79870a5b2ec
Termination Time: 10
Application Path: C:\Program Files (x86)\VSO\ConvertXtoVideo Ultimate\2\vsovideoconverter.exe
Report Id: d6f62ffc-438b-11e6-a1a6-f46d0449b7f6

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: vsoVideoConverter.exe
P2: 2.0.0.23
P3: 577bea4d
P4: 8e28
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\Users\Win7\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_vsoVideoConverte_4ea3cb0e98fe629ac1a43bd27d35cf4c0919090_0dbe7483

Analysis symbol:
Rechecking for solution: 0
Report Id: d6f62ffc-438b-11e6-a1a6-f46d0449b7f6

Hello,

I had the problem too, but not Cedric for example in our office, for me the problem is fixed in this internal (not official beta yet) version. Please try and let us know if it fixes the problem when entering advanced editor
2.0.0.24 internal:
http://oasis.vso-software.fr/Beta/AllVS ... .0.24b.exe

Thanks very much!

Hi Claire

I'v just tried out new offered beta version 2.0.0.24.
And...it works perfectly now. Thanks a lot. I tried out several ways to make "crashing" the software when entering advanced editor. But no way, every single time advanced editor worked fine.
Thanks and regards
mue.mat

Glad to hear it, thanks so much for reporting back

FYI new official version published now 2.0.0.24
https://www.vso-software.fr/products/vi ... -video.php