This Key is Used on too many computers

deadlyshadow · Post by **deadlyshadow** » Mon Jan 21, 2019 3:08 pm

Hello

I've clean installed my Windows today, now when I want to register Convertxtodvd I get this message "This Key is Used on too many computers", where should i contact to reset my Computer ID?

Regards

minhcute · Post by **minhcute** » Mon Jan 21, 2019 3:20 pm

I also got this trouble before. Here is the official guide from VSO :

https://youtu.be/aY15FTdG1b8

Watch full video and you'll know how to solve this problem. Good luck !

deadlyshadow · Post by **deadlyshadow** » Mon Jan 21, 2019 3:55 pm

minhcute wrote:I also got this trouble before. Here is the official guide from VSO :

https://youtu.be/aY15FTdG1b8

Watch full video and you'll know how to solve this problem. Good luck !

Thanks
but this is for when there is another Computer that ConvertXtoDVD is registered on it. I don't have any other Computer that ConvertXtoDVD was registered on.

Coral · Post by **Coral** » Tue Jan 22, 2019 2:02 am

I tried to get some help for you. Waiting for response.

yoyo57 · Post by **yoyo57** » Tue Jan 22, 2019 9:30 am

sounds like tech support is needed http://www.vso-software.fr/support.php

the application probably thinks it is installed on a new computer (because of reinstall of windows). And app is already installed on old "computer" prior to reinstall of windows. So "revoke" is not an option

Post by **Jacques (VSO)** » Tue Jan 22, 2019 1:58 pm

hello,
we've been unable to find your email in the user DB, so you are probably registered to another email address. I encourage you to submit a support request so we can analyse your situation.

http://www.vso-software.fr/support.php

don't forget to give us your registration email or your unlock key, so we can find your customer record.

deadlyshadow · Post by **deadlyshadow** » Tue Jan 22, 2019 10:01 pm

Coral wrote:I tried to get some help for you. Waiting for response.

thank you

deadlyshadow · Post by **deadlyshadow** » Tue Jan 22, 2019 10:08 pm

Jacques (VSO) wrote:hello,
we've been unable to find your email in the user DB, so you are probably registered to another email address. I encourage you to submit a support request so we can analyse your situation.

http://www.vso-software.fr/support.php

don't forget to give us your registration email or your unlock key, so we can find your customer record.

Hi
I've submitted the request.
I can get my unlock code by using my email address from the website so I think my email address is correct

deadlyshadow · Post by **deadlyshadow** » Fri Jan 25, 2019 4:55 pm

Hello

I've submitted the request but I didn't get the reply yet.

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This Key is Used on too many computers

This Key is Used on too many computers

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Re: This Key is Used on too many computers

Re: This Key is Used on too many computers

Re: This Key is Used on too many computers

Re: This Key is Used on too many computers