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Canceled by user error

Posted: Mon Feb 25, 2019 4:57 pm
by Alucard
I am using windows 7 ultimate with convertxtohd version 3.0.0.64 and it gives me the Canceled by user error only when I use my GeForce gtx 250 video options. If I turn off the video card and convert it with my cpu work fine just takes really long. Tried update the video card but didn’t help. Any suggestions?

Re: Canceled by user error

Posted: Thu Jul 04, 2019 2:13 pm
by Maggie
Hi,

Sorry for the delay, we've been a bit busy lately.
Could you please send us your log error using our support tool:
http://download.vso-software.fr/vsorep.exe

Cheers!