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Serious BUG Need some advice please
Posted: Wed Sep 18, 2019 9:25 am
by reddwarf4ever
I have spent hours trying to establish the reason why, sometimes the custom background audio plays ok during simulation and other times the audio bar appears for 2%3 seconds then disappears, with no background audio played.
I have deduced the actions that cause this problem are, changing the visibility of settings and or chapter buttons, moving the play button to a different screen position or changing the play button font etc.
Any of the above actions prevent the background audio being played. I have tried several different menus with the same result, this wasn’t an issue with your older versions
Can create my videos perfectly, but without background audio.
Hope I have posted in the correct forum.
Thanks
P.S. posted this elsewhere, but think ThAT was the wrong place, so repeating here, sorry
Re: Serious BUG Need some advice please
Posted: Mon Sep 23, 2019 12:52 pm
by Maggie
Hi there!
Thank you for reporting it
![Smile :)](./images/smilies/icon_smile.gif)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to
support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.
Re: Serious BUG Need some advice please
Posted: Mon Sep 23, 2019 1:22 pm
by reddwarf4ever
Email reply sent
Thanks
Re: Serious BUG Need some advice please
Posted: Sat Sep 28, 2019 5:24 pm
by reddwarf4ever
[quote="VSO Support"]Hi there!
Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to
support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]
Hi
Wondered why I didn’t get any reply, your email address coming up as undeliverable...
See below
Delivery has failed to these recipients or groups:
support@vsosoftware.fe (
support@vsosoftware.fe)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Re: Serious BUG Need some advice please
Posted: Sun Sep 29, 2019 12:30 pm
by Ch3vr0n
that's because the address is wrong. the TLD isn't .fe, it should be .fr as in
support@vsosoftware.fr
Re: Serious BUG Need some advice please
Posted: Sun Sep 29, 2019 2:00 pm
by reddwarf4ever
[quote="Ch3vr0n"]that's because the address is wrong. the TLD isn't .fe, it should be .fr as in
support@vsosoftware.fr[/quote]
Many thanks, that’s what I was given, will try again
Re: Serious BUG Need some advice please
Posted: Sun Sep 29, 2019 2:09 pm
by reddwarf4ever
[quote="VSO Support"]Hi there!
Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!
Regarding the issue, could you please send me a very specific email (to
support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]
Just been told your email address is.fr. Not .fe
Hopefully it will get to you now
Re: Serious BUG Need some advice please
Posted: Mon Sep 30, 2019 8:14 pm
by dbminter
Looks like a typo by the OP. The E and R keys are right next to each other.
Re: Serious BUG Need some advice please
Posted: Mon Sep 30, 2019 9:12 pm
by reddwarf4ever
Yes I guess so
I r-sent to correct email, but no reply yet
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 9:59 am
by Maggie
My bad!!
support@vsosoftware.fr of course! Thanks guys for the back up.
I received your email, I'll answer it as soon as I can I promess
![Wink ;)](./images/smilies/icon_wink.gif)
*
Lovely day,
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 10:09 am
by reddwarf4ever
Forum Responses now just say VSO support, no name.....be better to have a name, more personal
Thanks
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 2:27 pm
by Coral
reddwarf4ever wrote:Forum Responses now just say VSO support, no name.....be better to have a name, more personal
Thanks
If you go by the avatar, it shows that the response is comming from Maggie.
Beside, Maggie is the person in charge of the VSO Support in the forum.
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 3:20 pm
by Soxa
under her reply there is always this Maggie,VSO Support :p
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 5:14 pm
by reddwarf4ever
Thanks
But the first reply I got just said VSO support
Not a problem
Has. Alice now left VSO ?
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 8:22 pm
by Coral
reddwarf4ever wrote:Thanks
But the first reply I got just said VSO support
Not a problem
Has. Alice now left VSO ?
Who is Alice ?
Perhaps you mean Claire. If you mean Claire, she has left VSO months ago.
Now there is Maggie, who is looking after the forum, beside most of the other work.
Re: Serious BUG Need some advice please
Posted: Tue Oct 01, 2019 9:40 pm
by reddwarf4ever
Silly me I meant Claire.......
Sorry