7.0.0.67 error message preview screen

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

Moderators: Maggie, ckhouston, JJ, Phil, alexia, Forum admin

bertoss
Posts: 39
Joined: Mon Jan 11, 2016 12:08 pm

7.0.0.67 error message preview screen

Post by bertoss »

Hello,

After installing convertxtodvd 7.0.0.67, I get an error message when I play a movie a couple of seconds in de preview screen.

After re-installing version 7.0.0.66, there is no problem.

Gr. Bert
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: 7.0.0.67 error message preview screen

Post by Maggie »

Hi,
Thanks for the report!
Could you please send a screenshot of the error message at support@vsosoftware.fr?
Cheers,
Maggie,
VSO Support
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: 7.0.0.67 error message preview screen

Post by Coral »

Can you try with another movie ? If you haven't done it already.
I'll try to reproduce on my PC.
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: 7.0.0.67 error message preview screen

Post by Coral »

It appears to me that the issue is being caused by the subtitles. I have tried to reproduce the problem using the same movie , with and without subtitles. See pictures.

This version of CX7 has been issued twice. This bug has not been present in the first issue. I have tested the first issue using the same movie with subtitles and it played fine in the preview window.

The pictures show the application with and without subtitles.
Attachments
Preview-Problem.jpg
No Subtitles.jpg
bertoss
Posts: 39
Joined: Mon Jan 11, 2016 12:08 pm

Re: 7.0.0.67 error message preview screen

Post by bertoss »

I have reinstalled version 7.0.0.66 and there is no problem at all.
To send you de error message, I have to install the latest version again.
I am satisfied with the older version for the moment.
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: 7.0.0.67 error message preview screen

Post by Coral »

Version 7.0.0.66 has bugs which in version 7.0.0.67 have
been fixed.
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: 7.0.0.67 error message preview screen

Post by Maggie »

Wow, that's not a good one. We'll work on it today.
https://bugs.vso-software.fr/view.php?id=13732
You'll both receive an email when solved! Thank so much for reporting! :wink:
Maggie,
VSO Support
bertoss
Posts: 39
Joined: Mon Jan 11, 2016 12:08 pm

Re: 7.0.0.67 error message preview screen

Post by bertoss »

Thank you very much, Maggie
User avatar
Soxa
Posts: 40
Joined: Sat Nov 18, 2017 2:45 pm
Location: Belgium

Re: 7.0.0.67 error message preview screen

Post by Soxa »

thats strange 5 mins ago i tryed the same and it worked but then again i had trouble with the picture and d go back to .64 version today i instaleed .67 version and geuss what everything worked fine.
u sure it had nothing to do with the subtitle file there is a solution to test it if ya have bad subs or not and thats a free program called subedit or subtitle workshop.

Soxa
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: 7.0.0.67 error message preview screen

Post by Coral »

@ Soxa,

I tested version 7.0.0.67, second issue with a movie and a subtitle file using the preview player and that crashed the application.

I then tested version 7.0.0.67, second issue with the same movie but without subtitles and that played fine.

The day before, I tested version 7.0.0.67 first issue with the same movie and subtitles and there was no problem.

I think that the problem is not in the subtitle file. It is in the player of version 7.0.0.67 second issue.

Using subtitle workshop will not show that there is any problems because the subtitle file is good.
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: 7.0.0.67 error message preview screen

Post by Maggie »

It isn't linked to the quality of the subtitles (this time!)
Jacques found and solved the bug, we'll make a release tomorrow.
Coral, there weren't two issues of the 7.0.0.67v. This bug was happening randomly, this is why your first try was good like was mine.

But... solved! :mrgreen:
Maggie,
VSO Support
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: 7.0.0.67 error message preview screen

Post by Coral »

I have been under the impression that there have been a second issue. I don't know what made me think that :?

Well, never mind. The important thing is that the bug has been cleared. Well done !
User avatar
Soxa
Posts: 40
Joined: Sat Nov 18, 2017 2:45 pm
Location: Belgium

Re: 7.0.0.67 error message preview screen

Post by Soxa »

Glad to hear you find the problem and a fix!
the only thing i have with .srt files and thats with every convertxtodvd that the last line in the sub is always on top of the screen after conversion and burned is finished when you play it in dvd/bluray player .
Is that something convertxtodvd do automaticly cause when i play the files with media player classic or vlc or sbu workshop its always at the botom

Soxa
User avatar
Coral
VSO Moderators
Posts: 1616
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: 7.0.0.67 error message preview screen

Post by Coral »

I think that for multi line subtitles, when you have 3 lines or more, you will have to set middle number higher then the default one. Or perhaps you can reduce the font size.
This can be done in the Subtitles style editor.

Try and experiment with the settings of the Subtitles style editor.

In software players it is possible to set the position at which the subtitles appear.
Attachments
Subs edit.jpg
User avatar
Soxa
Posts: 40
Joined: Sat Nov 18, 2017 2:45 pm
Location: Belgium

Re: 7.0.0.67 error message preview screen

Post by Soxa »

I already tryed that but thing is its always the last line in the sub file the other lines are perfect :D
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: 7.0.0.67 error message preview screen

Post by Maggie »

Soxa, so the issue is :
- with TV: last line (with 2? 3 ? more line? every last line?) appears on the top.
- with computer players: it is working fine.

That's it?
(so I can run some tests about this see if I can reproduce)
Maggie,
VSO Support
User avatar
Soxa
Posts: 40
Joined: Sat Nov 18, 2017 2:45 pm
Location: Belgium

Re: 7.0.0.67 error message preview screen

Post by Soxa »

Hey Maggie,

Yeh its always the very last line.

but it happend from the start when version 6 came out but its ok its something i can live with i am used to it already :)

Soxa
User avatar
Maggie
VSO Team Member
Posts: 437
Joined: Fri Jun 14, 2019 10:25 am

Re: 7.0.0.67 error message preview screen

Post by Maggie »

Curiosity, could you try with the .68 version? Jacques told me it might work! Let me know
Maggie,
VSO Support
User avatar
JJ
VSO Moderators
Posts: 6343
Joined: Thu Sep 14, 2006 1:25 pm
Location: Finland

Re: 7.0.0.67 error message preview screen

Post by JJ »

Soxa wrote:Yeh its always the very last line.
Last line of any multi-line text, if there is only one line it is ok?

Or are you referring to actual last spoken dialogue, at end of file so that is last subtitles shown in movie?
-------------------------------------------------------
http://www.click2give4free.com/val.php?v=739
This link is just for spammers, don't click!
User avatar
Soxa
Posts: 40
Joined: Sat Nov 18, 2017 2:45 pm
Location: Belgium

Re: 7.0.0.67 error message preview screen

Post by Soxa »

hi,

it always happen in every conversion when playing on dvd/bluray playerit,it is the actual last spoken dialogue, at end of the .srt file

Soxa
Post Reply