VSO Software Forum

Hi,
I just created a movie disc by version 3.0.0.70. And I found out a bug : In chapter menu, there is no picture in each chapter thumbnail.
I recorded a sgort video to describe what I want to say. Please watch it :
(Note : ConvertXtoDVD 7.0.0.68 has this bug, too)
http://www.mediafire.com/file/d1ox8xrab ... g.avi/file

No problem here. The audio start problem is still there.
Does this happen before conversion or after ?

It happened AFTER conversion

minhcute wrote: ↑Fri Nov 15, 2019 11:48 pm It happened AFTER conversion

I'll check.

Working perfectly here even after conversion. All chapter frames have thumbnails.
The menu audio start position bug is in this version too.

So, what happened to me ? I converted other 2 movies and the result didn't change

So you are using version 3.0.0.70 !
Try to upgrade to ver.3.0.0.71 which is the latest version. Remember to do a clean installation and let me know how it goes.

PS.
I went back to 3.0.0.70. No problems with thumbnails.

I tested with version 3.0.0.71 and the result still didn’t change

Hi minhcute!

Same as the 2 other bugs, please send me source file! (you can put all the files for the two reports in one ticket)
http://www.vso-software.fr/download_pro ... uct=vsorep

Cheers,

Please note the Support Center is available on the Help menu. (see 3.0.0.71 - http://download.vso-software.fr/archive ... 0.0.71.exe)

"please send me source file!" ---> I can't ! Because the problem here is I got the same trouble with other 10 movie files, not only this movie. I also tried with some videos downloaded from Youtube and the result still didn't change. I can't upload all files to you. That will make me waste too much time

Here is the conversion log file of the newest movie I converted by version 3.0.0.71. I hope it will be useful for you to find the problem :
( note : the attachment pictures are the result AFTER conversion. Still have bug)

mmmmh... That's odd!
Cannot reproduce at all.
Could you try to reset all your settings to default?
To try with another menu (a VSO one)?
What's happening? Let me know.

Cheers,

Which media player are you using. Try with another media player, just to make sure.

"Could you try to reset all your settings to default?
To try with another menu (a VSO one)?" -------> I already reset all default settings before conversion. I also tried with other menus and the result is same.

"Which media player are you using. Try with another media player, just to make sure" ---------> I am using PowerDVD 19 to watch Bluray movie (with menu).

Note : I discovery a problem : if the input video is a SHORT video (~ 20 minutes), every thing is OK.
But, if the input video is a long video (example : 1 hour 30 minutes), then the bug will happen !

As regards the media player, we are on the same frequency since I am using PowerDVD 19 too.
I shall try with a long duration movie (90 min. +) and see what happens.

While converting, are the chapter thumbnails being produced in preview ?

Further to my above post, I have tested with a movie of 2h 50mins. with default settings and there was no problem with chapter thumbnails.
It appears that the problem is from your side.

Hi minh,

We'll have to organise a TeamViewer.
Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,

Great, good idea :wink:
Let me know ok?