VSO Software Forum

Posted: **Fri Dec 13, 2019 6:06 am**

Files downloaded from Crunchyroll.com using Allavsoft program.

Load a few MP4 files. SRT subtitles files are selected (since Allavsoft program download all languages). In my case, I select English.

Using a custom profile - blu-ray output 1080p, with hard subtitles. ** Preview ** shows subtitles, but during burning, it is not displayed. Without burning an actual disk, I played one of the files (one episode) with VLC player. No hard subtitle is shown.

Thanks!

Wtin

Posted: **Fri Dec 13, 2019 9:42 am**

Hi there,
Thanks for the report!
Could you please send this problematic files via our Support Center tool? (help menu, Support Center, open, add files)?
This way we will be able to investigate on this issue asap.
Cheers,

Posted: **Sun Dec 15, 2019 2:52 am**

Hi Maggie. I uploaded using the reporter software.

Posted: **Mon Dec 16, 2019 7:59 am**

I've answered you!

VSO Software Forum

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Re: 2.0.0.100 hard sub doesn't work