VSO Software Forum

All of a sudden, the program won't work at all. Attached are 4 different log files. Please note that these are all video files that I was able to successfully burn to DVD with ConvertXtoDVD 7.0.0.69 last week! I have tried reinstalling ConvertXtoDVD, clearing cache, etc., but nothing remedies the issue.
Please let me know what you suggest. Thank you.

Hi there,

I may be 100% wrong, but were you ever successful converting files from File "C:\Users\mbern\Desktop\ ?

I have never used my "Desktop" to have files.

Humour me, copy the files in another folder D:\Data or E:\Videos and try it from there.

It's what *I* would try

Has anything else change on your computer lately (New patches, new software installed ? )

When you re-installed v7.0.0.69 did you select to delete all [X] Delete Installation folder etc... ?
[X] make sure you have your RegKey available to you also delete all the registry keys...

I almost always save video files to my desktop. Once I burn them to DVD, I delete them.

Nothing has changed on my computer lately (no new patches, new software installed, etc)

Yes, I selected to delete all

I was just able to convert and burn the same files to DVD using a program called Aimersoft DVD Creator, so this issue definitely lies with ConvertXtoDVD.

Here's another. This one was saved to my "Videos" file...

:std_log='C:\Users\mbern\AppData\Roaming\VSO\ConvertXtoDVD\7\Log\ConvertXtoDVD 7_mainlog.20200130.130843.108.log'
:library=false
:app_name=ConvertXtoDvd.exe
:app_version=7.0.0.69
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

13:08:33.486 Exception File "C:\Users\mbern\Videos\12.Years.a.Slave.2013.720p.BluRay.x264.YIFY.mp4" ignored. Unrecoverable error '' while reading.
13:08:33.486 Group Ignored file(s)
13:08:32.586 Important Loaded with result [File ]
13:08:32.083 Info Loading: "C:\Users\mbern\Videos\12.Years.a.Slave.2013.720p.BluRay.x264.YIFY.mp4 - File" 1/1
13:08:31.913 Info Sources filtered, found 1 protocols
13:08:31.769 Info Added protocol C:\Users\mbern\Videos\12.Years.a.Slave.2013.720p.BluRay.x264.YIFY.mp4, candidate 1/1
13:08:31.584 Info Found 1 candidates
13:08:31.254 Info Filtering sources
13:08:31.254 Group Loading file(s)
13:08:23.484 Info Personnal resources size (C:\Users\mbern\Documents\ConvertXtoDVD_Resources\): 0MB, 0 file(s)
13:08:23.282 Info Monotonizer size (C:\ProgramData\vso\vsomsl): 0MB, 1 file(s)
13:08:23.079 Info Thumb cache size (C:\ProgramData\VSO\vsothumbs): 0MB, 0 file(s)
13:08:22.876 Info Logs and templates size (C:\ProgramData\VSO\ConvertXtoDVD\7\): 74MB, 691 file(s)
13:08:22.655 Group Folder data
13:08:22.646 Info Menu templates loaded: 20
13:08:21.767 Info License status: active customer license
13:08:21.767 Info License type: commercial (online activated)
13:08:21.767 Info Computer ID: 3959320
13:08:21.767 Group License
13:08:18.686 Info Loading templates from: "C:\Users\mbern\Documents\ConvertXtoDVD_Resources\Templates\"
13:08:18.686 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoDVD\7\Templates\"
13:08:18.685 ------------ **************************ConvertXtoDvd.exe:11128 Log session start 2020-01-30 at 13:08:18.190**************************
13:08:18.684 Info 1 writer(s) found.
13:08:18.668 Group Burn engine events

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

I already did that, as indicated in my first post.

I wound up installing a program called Aimersoft DVD Creator and it works perfectly.

You've lost a customer.

We are very sorry to hear that!
If at some point you want to solve this issue, we remain available. Feel free to contact support@vsosoftware.fr
(ConvertXtoDVD 7.0.0.69 is working fine for the majority of our customer according to the feedback we are receiving )

Have a lovely day,
Maggie