VSO Software Forum

I have burned over 200 Bluray discs using Convert XtoHD for the past 3 years. I just discovered that the last 50 are not readable on my PS4 but they can be read on an external Bluray player on my computer (a little slow though). When I put the disc inside my PS4 it says it's a corrupted file.

The first 150 discs or so worked well on both. I have changed computers in December.

Is it a question of settings since I reinstalled the software? I am pretty sure I am using the same settings as 3 years ago.

I'm answering your email right now!

In case it is useful to another one:

Few steps to try to solve this:
1) Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.71.exe
Please check all three cleaning options. (see attached screenshot)
2) Reset all settings to default (options, bottom left button)
3) Check if you are registered (About - Help menu)
4) Retry making an iso output (Settings, Burning, check "add ISO disk output" option)
4a)Try with another disk or disk brand (new)
4b)Try with another burner (external or other computer)

Another thing to do is to find the change between the good and the bad disks. New burner? New disk brand? New windows? New computer? New version CXtHD?
If none of them, likely to be your burner getting old! Last steps just above could check this!

Tell me how it goes!

Regards,

Maggie,
VSO Support team

(please Martin answer me by email, it is way easier for me to help