VSO Software Forum

Bought a movie online. Downloaded same. Went to convert to put it on a DVD and got a message saying it couldn't be done. Tried to convert file using Any Video Converter, same result, couldn't convert. The video file played just fine using my MPC-HC VIDEO Player.

Log attached and image capture.

Thanks in advance

It might be protected file, can you get details from MPC when file is loaded?
Shift+F10 should open dialog where those details are.

Doesn't make sense to me, but maybe you can tell, here's a copy of those details:

Thanks for replying,

General
Complete name : D:\Maybe Movies\Ike\Ike;TheWarYears01DL.mp4
Format : MPEG-4
Format profile : Sony PSP
Codec ID : MSNV (MSNV/isom/mp42)
File size : 3.54 GiB
Duration : 1 h 22 min
Overall bit rate : 6 158 kb/s
Encoded date : UTC 2018-02-07 23:38:47
Tagged date : UTC 2018-02-07 23:38:47

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference fra : 2 frames
Format settings, GOP : M=2, N=29
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 h 22 min
Source duration : 1 h 22 min
Bit rate : 6 026 kb/s
Width : 640 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate mode : Variable
Frame rate : 29.970 FPS
Minimum frame rate : 29.940 FPS
Maximum frame rate : 29.970 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.654
Stream size : 3.46 GiB (98%)
Source stream size : 3.46 GiB (98%)
Language : English
Encoded date : UTC 2018-02-07 23:38:47
Tagged date : UTC 2018-02-07 23:38:47
mdhd_Duration : 4934935
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 h 22 min
Source duration : 1 h 22 min
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 75.2 MiB (2%)
Source stream size : 75.2 MiB (2%)
Language : English
Encoded date : UTC 2018-02-07 23:38:47
Tagged date : UTC 2018-02-07 23:38:47
mdhd_Duration : 4934926

To problem solve this
1. Try converting a video file that you know is not "protected" like a youtube video or a home movie. Use a rewritable DVD to save wasting a good blank DVD
If this works then you know the file that failed is copy protected.
I have never had the issue you describe with this software on unprotected files

2. If you still have the problem with a youtube video or a home movie, then try uninstall and doing "clean" install of the app.
3. And if still have a problem after that then must be you computer setup
Please post if this helps

Actually, I already did this, that is, I downloaded a youtube video of this movie, Ike, and converted it without issue. However, I didn't like the 'quality' so that's when I decided to 'buy' a copy online. The 'quality' that I downloaded from this online "buy" was much better so I wanted to put it on a DVD, but then that's when I ran into this issue.

Thanks for replying

Appears that it is "NOT" protected, per the properties / details file. Have a look at the attached capture.
Thanks for replying

Maybe you could contact the company you bought the download off and ask them for help i.e how can you do a backup of the download to DVD

Usually sold movies have a copy protection. They don't want to make it easy for the movie to be copied otherwise they will be losing money.

Try and use a demo version of this software:
https://www.aiseesoft.com/video-converter-ultimate/

Tried the 'demo' version, it converted a few minutes, but still didn't work with convertxtodvd.

So, I lost a little money, it happens.

Thanks everybody.

Stay Safe

Just an update - I decided to try an old program - DVD Flick - And it worked. So I'm happy now. So I have to assume there must be something in the convertxtodvd program that won't let this "particular" video file to work. Anyway this was a one time solution for this particular issue.

Thanks again!