VSO Software Forum

Hi,
I am trying to code mp4s (or mkvs) to DVD format.
The programme used to code as many files as I wanted, but now if I try to do more than 2 files at a time, it fails every time.
Why is that?
How can I code more than 2 files to make a DVD?
Thanks.
Ian

Which version do you use?
Which error do you see when the conversion fails?

Hi & thanks for answering. It was a TV Series I wanted to put on DVD.

Convertxtodvd Version: 7.0.0.77

Log file (if this is what you needed):

:crash_log='C:\Users\MESH USER\AppData\Roaming\VSO\ConvertXtoDVD\7\Log\ConvertXtoDVD 7_crashlog.20230120.171558.481.log'
:library=false
:app_name=ConvertXtoDvd.exe
:app_version=7.0.0.77
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

17:16:01.355 Info Personnal resources size (C:\Users\MESH USER\Documents\ConvertXtoDVD_Resources\): 0MB, 0 file(s)
17:16:01.139 Info Monotonizer size (C:\ProgramData\vso\vsomsl): 0MB, 353 file(s)
17:16:00.921 Info Thumb cache size (C:\ProgramData\VSO\vsothumbs): 316MB, 386 file(s)
17:16:00.705 Info Logs and templates size (C:\ProgramData\VSO\ConvertXtoDVD\7\): 74MB, 663 file(s)
17:16:00.489 Group Folder data
17:16:00.200 Info License status: active customer license
17:16:00.200 Info License type: commercial (online activated)
17:16:00.199 Info Computer ID: xxxxxxx
17:16:00.199 Group License
17:16:00.153 Info Menu templates loaded: 19
17:15:58.505 Info Loading templates from: "C:\Users\MESH USER\Documents\ConvertXtoDVD_Resources\Templates\"
17:15:58.502 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoDVD\7\Templates\"
17:15:58.502 ------------ **************************ConvertXtoDvd.exe:12976 Log session start 2023-01-20 at 17:15:58.140**************************
17:15:58.500 Info 1 writer(s) found.
17:15:58.489 Group Burn engine events


Thanks,
Ian

Try installing latest version ConvertXtoDVD 7.0.0.78 - released Wed January 18, 2023.
And on about 3rd screen in, tick the boxes for a clean install.

Unless you used the same files before where it was working with more than 2 files and it STILL fails at 2 files, then, most likely, it's failing on this 2nd input file for being corrupt for some reason. Try encoding each one separately as a test to see if you can isolate if it's one of the two files where you know it's failing on.

Hi again,

If I code one at a time (or 2 at a time) it codes them perfectly, but as soon as I add another file, it fails.

It's really irritating not being able to do ONE DVD disc with 6 or 7 episodes on it, rather than 4 discs with 2 episodes each, to be honest!

I don't think the files are corrupt.

Thanks

Ian

There's one way to see if the file is corrupt. You say if you add a 3rd file, conversion fails. Add 3 files to a job and try to convert them. If it fails to convert those 3 files all together, then try converting each one one at a time by itself. If each converts on its own, then you know it's not a corrupt file. If one fails to convert, you know it's a corrupt file and which one it is.

Yeah - did that - individual files code perfectly, but if I try to code 3 or more good files (they're all mp4 files), it fails.

It is doing my head in, to be honest!

Next, if you haven't already, I would try yoyo's suggestion of uninstalling and reinstalling CXD with those options mentioned.

I have just tried searching for version 7.0.0.78 - on vso-software official website, the latest version seems to be 7.0.0.77 which is the version I've got!?

7.0.0.78 could be the latest beta version. The latest gold release is 7.0.0.77. Or 7.0.0.78 could have been a typo.

Here is the link for the version 78: http://download.vso-software.fr/archive ... 0.0.78.exe

Please send us your full log file. You need to click on "help/tools" in the toolbar of your ConvertXtoDVD, then click on "VSO support center", fill in the form and submit.

I have successfully converted to 4 disks (dvd5) so far using ConvertXtoDVD 7.0.0.78 - each disk has 3 x 1.2gb home videos

vers 7 had a bug stopping update to 8.
To find latest version 8, go to the app page, and click on history.
See pics

Aaaarghhhh - deleted 7.0.0.77 & installed 7.0.0.78

Added 7 MP4s - Failed halfway through AGAIN.

This is doing my head in, especially when I used to be able to put loads of files & code it to 1 DVD!

I have sent a ticket off to VSO, but they didn't reply to my last one, so I don't think they will reply this time either.

Anything? Anyone?

Did you try the suggested full uninstall and reinstall where you checked the 3 boxes to remove all existing configurations, files, etc.?

Yes - completely new install, got rid of all the history & everything else as suggested.

Then, it sounds like you've got a Windows issue. Unless you backup Windows regularly, these kinds of solutions, which can generally only be fixed by restoring back to when the software worked, is to completely reinstall Windows. I would hold off on that, though, until a last resort. And what I'd do is take a backup of my system as it currently is with CXD not working. Then, reinstall Windows and install only CXD. Then, test CXD again. If that doesn't work, then you've probably got a hardware issue, which is more difficult to troubleshoot.

I have (sort of) sorted it out ....

I WAS adding the first file (of 7 TV episodes) then using "Merge files to the selected titleset" - more than 2 files merged made it fail, for some reason.

This time I just Added video files to make new titlesets - that worked to put all 7 episodes on one DVD.

No idea why one works, when the other one didn't ... any ideas?

Thanks to everyone for all of your help up to now.

Oh, so you were trying to Merge title sets unintentionally? Instead of adding each one as a separate Title?


I haven't tried Merging titles in a while, but I do know it worked for more than 2 inputs some time ago. Let me test Merging more than 2 files and see if it's a bug in Merging titles. If it isn't, it's most likely CXD is choking on the particular input when trying to Merge them.


EDIT: I just added a file that I know works and Merged it with 4 other files that work on their own. CXD did successfully produce output. So, I can't see why CXD would not work with any files you're trying to Merge beyond 2. Unless it is something broken somewhere else.